Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Leyanis Velazco

Miami,FL

Summary

Dynamic and adaptable professional with a proven track record at Amazon Flex, adept in GPS navigation and delivering exceptional customer service. Leveraged tech-savviness and interpersonal skills to enhance customer satisfaction and streamline delivery processes. Demonstrated a commitment to efficiency and reliability, significantly contributing to team goals and maintaining a clean driving record. Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. Dedicated Courier enthusiastic about meeting all kinds of people and bringing experience in busy delivery and pickup settings. Knowledgeable in Area of expertise. Successful career history comprising more than Number years in automobile, motorcycle and bicycle transport. Efficient Desired Position with solid background in delivery and logistics. Proven ability to manage multiple deliveries in timely manner and ensure customer satisfaction. Demonstrated reliability and strong time management skills. Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Delivery Courier

Amazon Flex
08.2023 - 04.2024
  • Performed cash, card, and check transactions to complete customer purchases.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Built relationships with customers to encourage repeat business.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register to record transactions accurately and efficiently.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Learned duties for various positions and provided backup at key times.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Stocked, tagged and displayed merchandise as required.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Increased sales of promotional items by informing customers about current offers.
  • Reduced processing errors by meticulously following transaction procedures.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Cajera

Restaurante Los Méndez
02.2023 - 02.2024
  • Performed cash, card, and check transactions to complete customer purchases.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Built relationships with customers to encourage repeat business.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register to record transactions accurately and efficiently.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Learned duties for various positions and provided backup at key times.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Stocked, tagged and displayed merchandise as required.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Increased sales of promotional items by informing customers about current offers.
  • Reduced processing errors by meticulously following transaction procedures.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Médico General

MINSAP
08.2019 - 10.2022
  • Maintained high patient satisfaction through knowledgeable support and compassionate care.
  • Improved clinical efficiency by streamlining patient flow and optimizing appointment scheduling.
  • Managed chronic conditions effectively, monitoring progress and adjusting treatments as necessary for improved quality of life.
  • Reviewed patient allergies, problems, medications, and immunization statuses.
  • Conducted thorough physical exams to accurately assess patient''s overall health status and determine appropriate intervention measures.
  • Discussed possible side effects of medication or immunization with patients.
  • Increased patient engagement through detailed explanation of treatment plans and answering questions thoroughly.
  • Maintained up-to-date knowledge on medical advancements, incorporating new findings into personalized treatment plans.
  • Educated patients on various lifestyle choices that could positively influence their overall well-being, such as diet modifications or exercise regimens.
  • Coordinated seamless transitions between primary care providers when referring patients to specialists or hospitals for further evaluation or treatment services.
  • Administered or prescribed treatments.
  • Diagnosed and treated patients suffering from chronic conditions.
  • Determined medication and dosage schedule given patient's vitals, condition and allergies.
  • Discussed potential side effects of medication or immunizations with patients.
  • Discussed possible side effects of medications and immunizations with patients and patients' families.
  • Analyzed test results and examination information for accurate patient diagnosis.
  • Completed thorough patient examination for symptoms and physical information.
  • Directed work of administrative, nursing and operations team members.
  • Enhanced patient satisfaction by providing comprehensive care and addressing individual needs.
  • Developed strong relationships with patients, fostering trust and open communication to improve health outcomes.
  • Collaborated with multidisciplinary teams to develop cohesive care plans for complex cases, ensuring optimal results.
  • Provided compassionate end-of-life care, supporting patients and families during difficult times.
  • Actively participated in ongoing professional development opportunities aimed at enhancing expertise within the field of family medicine and promoting increased competence when addressing complex medical issues.
  • Consulted and coordinated patient care with other physicians, pharmacists and specialists.
  • Encouraged healthier living by advising patients about diet, hygiene and methods for prevention of disease.
  • Participated in quality improvement initiatives to optimize clinical processes and enhance overall patient care standards.
  • Referred patients to medical specialists for consultant services when necessary for patient's well-being
  • Reviewed patient records, medications and immunization statuses.
  • Increased patient satisfaction with thorough assessments, clear communication, and empathetic bedside manner.
  • Enhanced collaboration among healthcare team members for optimal patient care delivery.
  • Contributed to ongoing professional development by actively participating in continuing education courses, workshops, and seminars related to clinical practice advancements.
  • Mentored junior physicians and medical students, fostering professional growth and skill development within the healthcare team.
  • Streamlined referral processes for specialty services, ensuring timely access to necessary evaluations and treatments for patients.
  • Streamlined clinic operations, implementing efficient scheduling and documentation practices.
  • Reviewed health charts of patients that receive family planning services prior to audits.
  • Administered family planning services in compliance with Title X rules, regulations, and protocols.
  • Served as a reliable source of information for patients regarding available healthcare resources within the community, empowering them to make informed decisions about their care journey moving forward.
  • Reduced hospital readmissions by implementing effective follow-up procedures and coordinating with specialists.
  • Increased patient adherence to treatment plans by simplifying medical jargon into understandable language during consultations.
  • Facilitated recovery, providing personalized rehabilitation advice and follow-up care that improved patient quality of life.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Certificate Of Technical Studies - Dialysis Technician

Interamerican Technical Institute
Miami, Florida

Certificate Of Technical Studies - Patient Care Technician

Interamerican Technical Institute
Miami, Florida
08.2024

Certificate Of Technical Studies - Nursing Assistant

Interamerican Technical Institute
Miami, Florida
07.2024

Certificate Of Technical Studies - Phlebotomy Technician

Interamerican Technical Institute
Miami, Florida
03.2024

Certificate Of Technical Studies - EKG, BLS (CPR End AED),

Interamerican Technical Institute
Miami, Florida
02.2024

Doctor Of Medicine - Médico General

Universidad De Ciencias Médicas De Matanzas
Matanzas, Cuba
06.2019

Skills

  • Punctuality
  • GPS Technology
  • Load organization
  • Vehicle Maintenance
  • Tech-savviness
  • Energy conservation
  • Deadline Adherence
  • Efficient navigation
  • Working Independently
  • Customer Service
  • Valid Driver's License
  • Attention to Detail
  • Time Management
  • Package Delivery and Pick-up
  • Loading and unloading
  • Problem-Solving
  • Heavy Lifting
  • Clean Driving Record
  • Package handling
  • Delivery Management
  • Relationship building and rapport
  • Attention to confidentiality
  • Smartphone Usage
  • Delivery Documentation
  • Supply Management
  • GPS Navigation
  • HIPAA Compliance
  • Handheld scanning devices
  • Schedule Adherence
  • Document Management
  • Building physician relationships
  • Pickup of patient documentation
  • Scanning device operation
  • Hazmat protocols
  • Delivering time-sensitive specimens
  • Processing samples
  • Punctuality and reliability
  • Multitasking
  • Analytical Thinking
  • Item Sorting
  • Clerical Support
  • Documentation
  • Excellent Communication
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Multitasking ability
  • Multitasking Abilities
  • Reliability
  • Customer Satisfaction
  • Organizational Skills
  • Team Collaboration
  • Flexibility
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Customer interaction
  • Relationship Building
  • Safety Procedures
  • Documentation skills
  • Basic Math Skills
  • Task Prioritization
  • Self Motivation
  • Interpersonal Skills
  • Deadline Management
  • Conflict Resolution
  • Goal Setting

Certification

Todos las expuestas anteriormente.

  • Cardiopulmonary Resuscitation (CPR) - American Red Cross.
  • First Aid Certification - American Heart Association.
  • Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule Training – U.S. Department of Health & Human Services.
  • Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).
  • CPR/AED Certification
  • Basic Life Support Certification (BLS)
  • Certified Nursing Assistant (CNA)
  • Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).

Languages

Spanish
Native or Bilingual
English
Elementary

Timeline

Delivery Courier

Amazon Flex
08.2023 - 04.2024

Cajera

Restaurante Los Méndez
02.2023 - 02.2024

Médico General

MINSAP
08.2019 - 10.2022

Certificate Of Technical Studies - Dialysis Technician

Interamerican Technical Institute

Certificate Of Technical Studies - Patient Care Technician

Interamerican Technical Institute

Certificate Of Technical Studies - Nursing Assistant

Interamerican Technical Institute

Certificate Of Technical Studies - Phlebotomy Technician

Interamerican Technical Institute

Certificate Of Technical Studies - EKG, BLS (CPR End AED),

Interamerican Technical Institute

Doctor Of Medicine - Médico General

Universidad De Ciencias Médicas De Matanzas

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Leyanis Velazco