Angela Steele

• Deliver client driven treatments through massage and/or esthetic treatments for both medical or personal needs.
• Run all aspects of my private business from scheduling and billing to ongoing education.

• Deliver on custom canopy and ACM projects for General Contractors and businesses including 7-11, PetroCanada, Shell, private residences, Toyota, Cadillac, and others.
• Single point of contact between GC, business owners, installers, production (warehouse and manufacturing), and drafting teams.
• Owned all budget KPIs and stayed within same. Project budgets range from $25K to $1M.
• Produce and derive change orders, costs, and margins as needed for open projects.
• Deliver clear and concise communication across all teams as well as C level, sales, and engineering teams.
• Develop and implement ongoing cross-function processes and work-flows.

• Single point of contact for Business Partners (Best Buy, Wireless Advocates) for IT system needs, issue resolution and solutions.
• Liaison between internal IT and Business Partner IT teams and resources to deliver on projects, system updates/fixes, technology roadmaps, and requirements gathering and tracking.
• Communicated with Sr. Leadership on Business Partner status and activity.
• Supported T-Mobile sales team in their goals with our Business Partners by maintaining up to date knowledge of T-Mobile offerings and Business Partner business plans, systems, environments and long-term goals.
• Worked across multiple internal teams as needed for Business Partner support.

· Delivered enterprise-wide savings through projects defined to improve IVR.

· Maintained open and reliable communication with Stakeholders throughout the project lifecycle.

· Managed Stakeholder expectations through the Change Process when needed.

· Increased net adds and growth through ongoing projects with National Retail Partners (Walmart, Best Buy, Simplexity, and Wireless Advocates).

· Successfully managed 25-45 people across multiple application teams and National Retail Partners at any given time.

· Implemented processes to establish testing environments and connectivity to said environments for partners.

· Managed projects through budgetary and resource constraints. Project budgets up to $45M per project.

· Coordinated and drove to schedules for both internal and external customers.

• Contract assignment: As part of the EIT PMO, work within the Project Office team.
• Completed test and deployment for the release of new features for T-Mobile IVR.
• Implemented completion of due dates and tasks for all PMLC phases for all IVR improvement projects.
• Led the testing effort for improvements to Call Center representative workstations.