Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Agofure

Houston,Texas

Summary

Qualified professional with over 5 years of experience in the field of Scrum Master/Project Management working with the technical staff to implement management and staff's business requirements into the software applications Ability to work with functional teams in an Agile/Scrum and SAFe environment Proficiently organized and facilitated daily scrum, sprint reviews, retrospectives, sprint and release planning Hands on experience with Acceptance Test Driven development (ATDD), Test Driven development (TDD) and Behavior Driven Development (BDD) Experience in all phases of the Software Development Life Cycle (SDLC) Excellent experience with several Agile frameworks like Scrum, Kanban and SAFe Collaborated closely with product owner on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria were agreed upon and stories were ready for sizing Effectively tracked team’s progress, including burn down, velocity and release forecasting Using agile management tools like Confluence and Jira for status reporting and planning

Overview

7
7
years of professional experience

Work History

Scrum Master

Randolph-Brooks FCU
Houston, Texas
06.2020 - Current
  • Coached 3 teams to a higher level of maturity by improving their processes and ensuring they adhered to the scrum framework
  • Ensured user stories were 100% ordered, defined, and ready to be worked on by the team
  • Facilitated discussion, decision making, and conflict resolution across 4 cross functional teams
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity
  • Shielded scrum team from external interference for optimal productivity and success of Agile process
  • Led sprint reviews, daily scrums and planning meetings to realize full team engagement
  • Facilitated Scrum framework - sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives
  • Coached Scrum team to be self - organized to overcome obstacles and realize success throughout life of each sprint
  • Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.

Project Manager

AmeriNat
Brooks, TX
09.2017 - 06.2020
  • Updated operational methods, tracked information, and compiled data to improve efficiency
  • Improved productivity by 10% through anticipating impediments to team delivery involving cultural barriers and logistical challenges
  • Coached 2 teams in Agile practices and provided necessary training to create a positive mindset for Agile methodologies
  • Evangelized Agile as a strategic asset of culture and business value, inspiring teams in the implementation of new tools and techniques
  • Developed and initiated projects, managed costs, and monitored performance
  • Modified and directed project plans to meet organizational needs
  • Achieved project deadlines by coordinating with all stakeholders to manage performance
  • Managed projects from procurement to commission.
  • Identified plans and resources required to meet project goals and objectives.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.

Jr. Scrum Master

McKesson
, TX
01.2017 - 09.2017
  • Overall Release and Sprint preparation was organised and facilitated, including daily stand-ups, reviews/demonstrations, and retrospectives
  • To complete the sprint activities, Collaborated with the scrum team, product owners & leadership
  • Remove roadblocks and make it easier for a team to perform at its best
  • Team status/progress was communicated via release/sprint
  • To ensure that all stakeholders are aware of what is going on, use burndown charts, storey acceptance rates, and faults
  • Backlog grooming sessions should be scheduled to refine product backlog items
  • Organize sprint retrospective meetings to collect feedback from the team
  • Determine what measures and next steps should be taken to improve future sprints
  • Able to keep the team focused on the sprint priorities, company principles, and avoiding over committing
  • Followups and reminders to the team on a daily basis to update rally tasks for more accurate reporting
  • During sprint review sessions, worked with product owners to ensure that all stories matched the definition of Done and that the stories were accepted within the sprint

Customer Service Representative/Technical Support Representative

AT&T
Houston, TX
01.2015 - 12.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Collected and analyzed customer information to prepare product or service reports.
  • Processed customer adjustments to maintain financial accounts.

Education

SAFe Scrum Master (SSM) -

Bachelor of Science - Mass Communications

University of Lagos
Lagos, Nigeria
06.2016

Skills

  • Excellent Client relationship management (CRM), analytical, problem solving, written and oral communication, and presentation skills
  • Proficient using RTC (Rational Team Concert), all Microsoft software, and Clarity
  • Management tools: Confluence, Jira and SharePoint
  • In depth knowledge of MS Office suite (Word, Excel, Access, Visio, PowerPoint, Outlook and Project) for documentation and presentation
  • Experience in defect tracking, monitoring, troubleshooting, root cause analysis, test data, test environment preparation, test environment management including scheduled code deployments
  • Skills
  • Methodologies:
  • Agile, Scrum, Kanban and SAFe
  • Scrum Master:
  • Confluence, SharePoint, MS Visio, MS Projects and MS Access
  • Jira, Trello, MS Office Suite and MS Outlook
  • Sprint Planning
  • User Acceptance Testing (UAT)
  • Effective Customer Communication
  • Change Management Process
  • Team Engagement
  • Scrum Methodology
  • Team Meetings

Timeline

Scrum Master

Randolph-Brooks FCU
06.2020 - Current

Project Manager

AmeriNat
09.2017 - 06.2020

Jr. Scrum Master

McKesson
01.2017 - 09.2017

Customer Service Representative/Technical Support Representative

AT&T
01.2015 - 12.2016

SAFe Scrum Master (SSM) -

Bachelor of Science - Mass Communications

University of Lagos
Michael Agofure