Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic

Kpatcha Toyisson

BLAINE,MINNESOTA

Summary

Dedicated and focused Project Management Specialist with over 7 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Project Manager/Agile Scrum Master

Cardinal Health
Dublin, OH
06.2020 - Current
  • Expert in working with the Product Owner to gather business process data and requirements.
  • Experience in handling multiple projects across project teams simultaneously.
  • Experience in driving discovery sessions to gather requirements from clients, while simultaneously guiding them on best practices and recommendations.
  • Experience in documenting the discovery as user stories, process flows, acceptance criteria, value maps, and the overarching project management plan. I also led the daily scrum ceremonies across 2 major SAFE teams for our UX improvement projects.
  • Proficient in leading my team to successfully monitor our applications using Splunk and Grafana.
  • Experience in collaborating with the Live operations team, QA, Engineering, and various partners to prioritize and coordinate efforts to deliver on schedule.
  • Experience in coaching, facilitating, and maintaining steady and beneficial Agile process methodologies for the teams, driving process, and transparency.
  • Experience in communicating with the business around the team's velocity and projects health while supporting the PMO in reporting on all teams' status.
  • Experience in preparing project plans, documentation, risk mitigation, and resource management as needed for cross-team initiatives and large projects/programs.
  • Experience in resolving urgent issues and removing impediments for the team Lead and facilitated architecture and design of Single Page Applications and Micro-frontend.
  • Responsible for granting access rights for audits, risk & compliance assessment & audit responses using archer.
  • Experience in managing & troubleshooting multiple applications using SFDC (salesforce) and ITIL framework on L3.
  • Experience in troubleshooting incidents using Splunk & violet support tool to drive solutions from the Splunk logs.
  • Experience in the use of sales cloud for storage and infrastructure.
  • Experience in managing multiple project teams over 10 developers and vendor teams ensuring we meet the delivery.

Project Manager/Agile Scrum Master

CVS Caremark
Woonsocket, RI
02.2015 - 06.2020
  • Led cross-functional teams to deliver strategic initiatives and meet emerging needs, including defined project plans, coordinated resources, managed implementation activities, and development/management of processes associated with program rollout and ongoing support.
  • I develop strategies to reduce project costs (same costs but allowing for more projects) and increase project success rate from 50% to 75% by initiating a two-phase project selection process.
  • Manage project(s) and project resources throughout the entire Software Development Life Cycle and manage Scrum teams as needed.
  • Engage business stakeholders to identify and incorporate business owned project tasks and dependencies.
  • Successfully engage in multiple initiatives simultaneously and provide regular and timely Project status updates to project team and leadership as needed to ensure Projects are meeting the agreed-upon timeline.
  • I work with the team to create strategies for risk mitigation and contingency planning.
  • I ensure projects are on schedule and deadlines are met and I also manage project budget and forecast.
  • I direct and oversee the project team and manage conflicts within the group and efficiently identifies, escalates, and solves project issues.
  • Responsible for change/communication management and weekly updates reporting to stakeholders and PMO concerning project progress.
  • Ability to drive strategic projects to completion on time and in scope.
  • Experience in facilitating open communications between technical teams and the senior board.
  • Experience in arbitrating issues arising from project work and creating useful working relationships with all members of the project team.
  • Experience in gathering, analyzing, and disseminating information to the team in order to maintain project progress.
  • Experience in defining and documenting business requirements for moderate-to-complex projects and use Cases documentation for a variety of projects.

Education

Bachelor of Science - Business Management

Arizona State University
Tempe, AZ
07-2025

Associate of Arts -

Minneapolis Community And Technical College
Minneapolis, MN
08-2016

High School Diploma -

Metro Schools Charter
Minneapolis, MN
06-2011

Skills

8 years Project Manager/Scrum Master with the following exceptional experience

Proficient in MS Word, MS Excel, MS Project, MS PowerPoint, Visio, JIRA or TFS

Customer-driven and a team player, with strong interpersonal and customer interface skills

Excellent organizational and analytical skills, process and detail oriented, a self-starter who is highly motivated to obtain goals/results

Excellent communication/presentation skills, both oral and written, and tailor communication to various levels of the organization

Ability to interact professionally with a diverse group of executives, managers, and subject matter experts

Ability to work in a fast-paced changing environment while coordinating multiple complex projects simultaneously

Expert in producing clear and concise project documentation

Effectively manages client expectations and escalations

Ability to work either independently or as part of a larger team

Ability to work under minimal direction

Ability to think logically in solving assigned problems and to present recommendations with clarity in written and graphic form

Experience in leading, and managing technical professionals

I have strong interpersonal skills including team building, coaching, and mentoring

Certification

. Certified (AGILE) Scrum Master

· Certified Scrum Product Owner- (CSPO)

· Certified Project Management Professional (PMP)

· Certified ITIL foundation: Version 4

Affiliations

  • President of Togolese Church Member
  • Ambassador of Togolese Heritage Soccer Team

Languages

French
Native/ Bilingual
Swahili
Native/ Bilingual
EWE
Native/ Bilingual

Timeline

Project Manager/Agile Scrum Master

Cardinal Health
06.2020 - Current

Project Manager/Agile Scrum Master

CVS Caremark
02.2015 - 06.2020

Bachelor of Science - Business Management

Arizona State University

Associate of Arts -

Minneapolis Community And Technical College

High School Diploma -

Metro Schools Charter

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Kpatcha Toyisson