Angela Steger
Royse City,TX
Summary
A highly motivated individual with over 5 years of invaluable experience in leading and developing a successful team and desired work place.
I have a desire to succeed; a quick learner and an excellent communicator with the ability to perform well in a multitasking environment.
A detail oriented individual, friendly, personable, self starter and a skilled analyst with strong problem solving skills offering outstanding expertise in; communication, training, office management, work order management and superior computer and Internet skills.
Overview
12
12
years of professional experience
Work History
Project Administrator
Blair Facility Maintenance
06.2022 - Current
- Track and record open and closed orders and change requests to prevent errors, keeping all team members aligned with current demands.
- Monitor job progress and performance of employees and contractors to complete projects prior to deadlines.
- Develop and maintain positive relationships with with existing and potential clients.
- Collaborate with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Identify and eliminate safety risks through additional training.
- Complete accurate material and labor estimates for jobs ranging from small to large budgets.
- Execute on-time, under-budget project management on complex financial issues for senior leadership.
- Direct projects according to schedule and quality demands.
- Maintain open communication by presenting regular updates on project status to customers.
- Create and update records and files to maintain document compliance.
- Verify quality of deliverables and conformance to specifications before submitting to clients.
Tax Preparer
Accent Financial Services
05.2021 - 08.2023
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Prepared wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
- Responded to inquiries from IRS and other tax authorities.
Client Team Manager
Blair Facility Maintenance
07.2016 - 03.2021
- Built client relationships by responding to inquiries, identifying and assessing clients needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Developed and implemented training programs for staff.
- Verified accuracy of billing data and corrected discrepancies.
- Prepared invoices and submitted to clients, processed payments, and documented account updates.
- Established performance and service goals and held associates accountable for individual performance.
Property Management Coordinator
Good Scents Services
10.2015 - 07.2016
- Handled property preservation work, coordinated with vendors and customers in all facets of the work order process.
- Answered phones and accepted over the phone work orders.
- Created and ensured all work was completed on time, updated and closed out all completed tasks.
- Reviewed photos, notated results, and provided status updates on all assigned properties to customers.
- Uploaded all photos to client software program.
- Processed invoices on completed work orders and submitted them to accounts payable for payment to be initiated to vendors.
Sales Manager/Office Manager
Acceptance Now
05.2011 - 10.2015
- Implement strategic sales programs through the leadership and development of a small sales team.
- Created, managed and executed plans to increase sales and conversion percentages.
- Trained, motivated, and evaluated coworkers.
- Organized daily activities, including coworker schedules.
- Set specific goals for store performance, customer satisfaction, and coworker development.
- Managed store performance by reviewing and analyzing weekly, monthly and quarterly performance, financial information and various reports.
- Reviewed expired accounts and respectfully communicated with customers to promote timely payments.
Education
No Degree - General Studies
Eastfield College
Mesquite, TXHigh School Diploma -
Terrell High School
Terrell, TX05.2004
Skills
- Bid Estimation
- Staff Leadership and Direction
- Schedule Determination
- Team Leadership
- Safe Operating Procedures
- Employee Training
- Customer Relations
- Quality Assurance
- Work Monitoring
- Dependable and Hardworking
Timeline
Project Administrator
Blair Facility Maintenance
06.2022 - Current
Tax Preparer
Accent Financial Services
05.2021 - 08.2023
Client Team Manager
Blair Facility Maintenance
07.2016 - 03.2021
Property Management Coordinator
Good Scents Services
10.2015 - 07.2016
Sales Manager/Office Manager
Acceptance Now
05.2011 - 10.2015
No Degree - General Studies
Eastfield College
High School Diploma -
Terrell High School
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