Angela Suber
Hephzibah,United States
Summary
Results-driven Benefits Specialist with a proven track record in compliance, client relations, and team leadership. Drove a 20% increase in policy sales and expanded the client base by 30% through targeted networking strategies. Enhanced client satisfaction by streamlining issue resolution processes and developing tailored benefit plans.
Overview
14
14
years of professional experience
Work History
Benefits Specialist
American Income Life
05.2025 - Current
- Present and sell insurance policies (Life, Health, Accidental) to clients.
- Ensure compliance with insurance standards and regulations.
- Expand business through effective networking techniques.
- Mentor new specialists in industry practices.
- Develop tailored plans based on client needs.
- Resolve client issues, ensuring complete satisfaction.
- Achieved 20% increase in policy sales through strategic upselling.
- Expanded client base by 30% through networking initiatives.
- Streamlined client issue resolution process, enhancing satisfaction rates.
Senior Client Services Manager
ADP, Inc.
09.2023 - 03.2025
- Led a client service team of 8 specialists, ensuring high-quality support.
- Conducted observations and call monitoring for performance enhancement.
- Coached team members through ongoing feedback and evaluations.
- Identified and addressed support gaps to boost client retention.
- Created operational plans to align with service targets.
- Recognized as top team four times in FY25.
- Developed real-time recognition process for employee contributions.
- Increased employee engagement from 80% to 95%.
Implementation Manager
ADP, Inc.
10.2019 - 09.2023
- Managed payroll project milestones with Sales Team to ensure client satisfaction.
- Analyzed weekly metrics to identify quality and efficiency improvements.
- Developed training materials for General Ledger.
- Addressed client escalations promptly, delivering effective solutions.
- Championed security initiative to enhance client data protection.
- Reduced stale business to $0 month over month.
Team Leader - Finance
ADP, Inc.
04.2016 - 10.2019
- Led a high-performing order entry team of 15, driving engagement and performance management.
- Fostered trust and partnership by delivering World Class Service to clients and support teams.
- Developed comprehensive training manuals, enhancing efficiency and quality in daily processes.
- Championed special projects to support business development and elevate client satisfaction.
- Achieved Team Manager role for 8 consecutive months.
- Restructured processes to boost monthly order entry completion rate.
- Increased business revenue by 10% through effective credit investigations.
Implementation Consultant II
ADP, Inc.
06.2012 - 04.2016
- Managed over 80 high-volume projects for companies with 50-999 employees, ensuring timely implementations.
- Collaborated with account and project managers to assess client needs and recommend tailored solutions that enhance client satisfaction.
- Delivered project milestones while fostering strong client relationships.
- Exceeded Net Promoter Score by 8% through effective client relationship building.
- Streamlined project assignments by aligning team members with specialties, improving project delivery effectiveness.
- Identified new business opportunities for management consideration, contributing to strategic growth beyond project scope.
- Analyzed benefit accrual policies for programming and testing, ensuring accurate reporting.
- Achieved recognition as top performer for four consecutive years.
Education
Bachelor of Science - Technical Management (with honors)
DeVry University
Atlanta, GA06-2019
Skills
- Benefits counseling
- Benefit enrollment
- Compliance expertise
- Client relations management
- Client outreach
- Problem solving
- Team leadership
Timeline
Benefits Specialist
American Income Life
05.2025 - Current
Senior Client Services Manager
ADP, Inc.
09.2023 - 03.2025
Implementation Manager
ADP, Inc.
10.2019 - 09.2023
Team Leader - Finance
ADP, Inc.
04.2016 - 10.2019
Implementation Consultant II
ADP, Inc.
06.2012 - 04.2016
Bachelor of Science - Technical Management (with honors)
DeVry University