Ruby Karavoulias
Orlando,FL
Summary
Professional, reliable, and motivated individual with strong communication skills and a proven ability to learn quickly and adapt in fast-paced environments. Experienced in working both independently and as part of a team, with a strong work ethic, attention to detail, and a commitment to delivering quality results. Seeking an opportunity to contribute skills, grow professionally, and add value to an organization.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Benefits Enrollment Counselor
Prepare Benefits
Orlando, Florida
10.2024 - Current
- Assisted clients with benefits enrollment and program details.
- Explained various health insurance options to potential enrollees.
- Provided support during open enrollment periods and individual consultations.
- Provided customer service to existing employees regarding changes in their benefits plan.
Lead Sales Advisor
LIBERTY MUTUAL INSURANCE COMPANY
Lake Mary, Florida
10.2015 - 12.2025
- Assisted clients in understanding policy options and coverage details.
- Conducted regular follow-ups with clients to ensure satisfaction and retention.
- Educated clients on claims process and documentation requirements.
- Maintained accurate records of client interactions and policy updates.
- Participated in community events to promote insurance products and services.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Processed payments received from clients promptly according to established procedures.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Explained coverage options to potential policyholders, answering questions or concerns.
Education
University High School
Orlando, FLSkills
- Benefits counseling
- Customer relationship management
- Policy understanding
- Sales follow-up
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Written and oral communication
Certification
Life and Health License
Timeline
Benefits Enrollment Counselor
Prepare Benefits
10.2024 - Current
Lead Sales Advisor
LIBERTY MUTUAL INSURANCE COMPANY
10.2015 - 12.2025
University High School