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Noreen Augustus-Cole
Irvington,USA
Summary
Dedicated and compassionate professional transitioning from corporate operations and client support into the education field. Brings strong communication, leadership, organizational, and relationship-building skills with a passion for supporting children’s growth and development. Committed to fostering a positive, safe, and supportive learning environment while contributing meaningful value to students, families, and the education system.
Overview
12
12
years of professional experience
Work History
Benefits Enrollment Counselor
Winston Benefits
09.2023 - Current
- Provide exceptional remote support with 95% satisfaction rate by resolving escalated concerns.
- Communicate effectively with diverse individuals while providing guidance, support, and problem resolution.
- Demonstrate patience, empathy, and professionalism when assisting clients with sensitive concerns.
- Maintain accurate and confidential records while managing multiple tasks in a fast-paced environment.
- Collaborate with teams and leadership to ensure positive experiences and effective support services.
- Utilize strong organizational and communication skills to manage high-volume interactions successfully.
- Support individuals through problem-solving and clear step-by-step guidance.
Operations Manager
Carclusive LLC
12.2021 - 12.2023
- Supervised and supported team members while fostering a positive and productive work environment.
- Trained new employees on company procedures, expectations, and customer service standards.
- Demonstrated leadership, patience, and communication skills while resolving conflicts and addressing concerns.
- Managed schedules, daily operations, and task coordination in a fast-paced setting.
- Built strong relationships with clients and staff through professionalism and effective communication.
- Maintained organized records, reports, and operational documentation.
Staff Accountant
Spark Foundry
New York, NY
10.2017 - 09.2020
- Maintained accurate records and documentation while handling confidential information.
- Demonstrated attention to detail, organization, and time management in a deadline-driven environment.
- Collaborated with team members to support daily operations and improve internal processes.
- Managed multiple responsibilities while maintaining professionalism and accuracy.
- Strengthened analytical and problem-solving skills through data review and reconciliation tasks.
Assistant Store Manager
Pay-O-Matic Check Cashing Corporation
Bronx, NY
09.2014 - 09.2017
- Assisted customers daily while demonstrating patience, communication, and problem-solving skills.
- Trained and mentored new employees on workplace procedures, professionalism, and customer interactions.
- Maintained a structured and organized work environment while balancing multiple responsibilities.
- Managed conflict resolution and de-escalated challenging situations calmly and professionally.
- Supported teamwork and collaboration to ensure smooth daily operations.
Education
Bachelor of Business Administration (BBA) - Accounting
Monroe University
New Rochelle, NYAssociate of Applied Science (AAS) - Individual Studies
Morrisville State College
Morrisville, NYSkills
- TECHNICAL SKILLS
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Google Workspace
- Data Entry & Record Management
- Scheduling & Administrative Support
- Virtual Communication Platforms
- Confidential File Management
- Relationship building
- Benefits explanation
- Employee relations
Timeline
Benefits Enrollment Counselor
Winston Benefits
09.2023 - Current
Operations Manager
Carclusive LLC
12.2021 - 12.2023
Staff Accountant
Spark Foundry
10.2017 - 09.2020
Assistant Store Manager
Pay-O-Matic Check Cashing Corporation
09.2014 - 09.2017
Associate of Applied Science (AAS) - Individual Studies
Morrisville State College
Bachelor of Business Administration (BBA) - Accounting
Monroe University
LEADERSHIP & COMMUNITY INVOLVEMENT
Church Volunteer Leadership, Women's Bible Study Group Leader, Lead and facilitate women’s Bible study discussions and group activities., Provide mentorship, encouragement, and support to women within the church community., Coordinate group meetings, communication, and community engagement activities., Demonstrate leadership, public speaking, organization, and relationship-building skills., Actively involved in church events, outreach programs, and volunteer initiatives.
ADDITIONAL STRENGTHS
- Experienced supporting children through structured routines, communication, and positive reinforcement.
- Strong ability to multitask, stay organized, and manage responsibilities effectively.
- Patient, dependable, and compassionate professional.
- Ability to build positive relationships with students, parents, and staff.
- Comfortable working in diverse and fast-paced environments.