Sarah Taylor
Modesto,Ca
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, decision making, and customer relationship management. Excels in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Considered hardworking, ethical, and dependable.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Benefits Enrollment Counselor
Colonial Life
Modesto, CA
03.2024 - Current
- Assisted new hires with enrollment forms and questions regarding their benefits package.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Checked accuracy and completeness of benefits applications and documents.
- Assisted employees with benefits enrollment and changes, providing guidance on plan options and implications.
Meal Distribution Volunteer
Lasagna Love
Modesto, CA
09.2021 - 05.2022
- Assisted in the preparation and packaging of meals for distribution to individuals and families impacted by COVID-19.
- Ensured that all safety protocols were followed during meal preparation and delivery processes.
- Delivered meals to designated locations, ensuring accuracy of orders and safe transport conditions.
- Adhered to established guidelines regarding food handling procedures and health regulations.
Store Manager
GNC Live Well
Modesto, CA
01.1997 - 05.2003
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Resolved customer complaints in a timely manner.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Insurance Producer License - Accident & Health, Life
Kaplan Financial Education
Fort Lauderdale, FL03-2024
Associate of Arts - General Studies
Modesto Junior College
Modesto, CA06-1998
Skills
- Relationship Building
- Verbal and written communication
- Customer Service Management
- Outstanding communication skills
- Store opening and closing procedures
- Reliable
- Work Planning and Prioritization
- Employee supervision and motivation
- Cash Management
- Friendly and Positive
- Bank and Safe Deposits
- Policies and Procedures
Certification
- Insurance Producer License #4369566
- Live Scan ATI #F080TAS188
Timeline
Benefits Enrollment Counselor
Colonial Life
03.2024 - Current
Meal Distribution Volunteer
Lasagna Love
09.2021 - 05.2022
Store Manager
GNC Live Well
01.1997 - 05.2003
Insurance Producer License - Accident & Health, Life
Kaplan Financial Education
Associate of Arts - General Studies
Modesto Junior College
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