Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALEJANDRO NUNEZ

Harlingen

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Benefits Enrollment Counselor

Salazar Insurance Group
04.2022 - Current


  • Updated personnel handbooks and individual records to keep filed accurate and detailed.
  • Prepared enrollment and benefits documentation and disseminated communications and changes in coordination with HR managers.
  • Consulted with and counseled employees on eligibility for insurance, amounts of coverage and claims procedures.
  • Conducted new hire and open enrollment orientations, processed benefit enrollments and managed eligibility files.
  • Selling Colonial Life supplemental insurance products.

Life and Health Insurance Agent

Self Employed
08.2021 - Current
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Met with customers to provide information about available products and policies.
  • Conducted annual reviews of existing policies to update information.
  • Developed tailored health insurance plans to meet individualized client needs.

Telemonitor Tech

Maranatha Home Health
02.2022 - 05.2022
  • Monitored blood pressure for multiple patients. If required, would follow up with patient and if needed, contacted the on duty Registered Nurse to triage patient.

Monitor Tech

Mcallen Medical Center
06.2021 - 12.2021
  • Tracked findings of procedures such as EKGs using manual and automated recording devices.
  • Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions.
  • Monitored patients' heart rhythms and functions through cardiac monitoring strips.
  • Monitored from 25 to 50 patients at any given time.
  • Identified and documented data trends of pacers and AICDs, analyzing results and reporting issues

Security Officer

Allied Universal
09.2020 - 05.2021
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident reports to successfully manage complaints.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Secured personal and company goods against robbery, vandalism, and illegal entry.
  • Monitored and authorized entrance and departure of 50 employees and visitors daily

Cardiac Monitor Technician ICU

Aya Healthcare
08.2020 - 08.2020
  • Monitored patients' heart rhythms and functions through cardiac monitoring strips.
  • Monitored up to 25 ICU patients at any time.

Cardiac Monitor Technician

Valley Regional Medical Center
02.2020 - 07.2020
  • Checked, tested and maintained cardiology equipment to uphold optimal diagnostic standards
  • Recorded vascular information such as blood pressure, limb volume changes and oxygen saturation to inform diagnostic processes.
  • Monitored patients’ blood pressure and heart rates before, during and after procedures.
  • Utilized GE Medical to compile data gathered from various sources.

Security Officer

Gps Security Llc
09.2019 - 02.2020
  • Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry
  • Inspected parking lot to verify vehicles were properly parked and displayed parking permits.
  • Patrolled premises to ensure safety of employees and visitors.

Rescue Associate

Qualfon
05.2019 - 07.2019
  • Contact providers to assist motorists that are members of Allstate Roadside Assistance and Good Sam Roadside Assistance.
  • Effectively controlled the release of proprietary and confidential information for general client lists
  • Created communication strategies to meet client objectives

Independent Insurance Agent

Family First Life
12.2018 - 07.2019
  • Sold life and funeral insurance for companies.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales

Unemployed

N/A
04.2018 - 06.2019

Was living off my retirement.

Delivery Driver

DoorDash
07.2018 - 02.2019
  • Deliver food to customers from fast food establishments

Police Officer

Cypress-Fairbanks Independent School District
07.2017 - 03.2018

40 + hours per week

  • Developed cases and conduct interviews or interrogations, and make apprehensions and arrests, in order to further the process of cases
  • Exercise sound judgment in the use of firearms and conduct training and qualification exercises or courses in the proper care and use of firearms
  • Monitored and investigated suspicious persons and situations and unusual activities
  • Directed traffic during emergency and congested situations
  • Liaised with school counselors and administrators regarding juvenile offenders
  • Wrote reports on arrests made, activities performed and unusual incidents observed
  • Served active warrants and subpoenas
  • Analyze and disseminate intelligence information and data rapidly and apply a practical knowledge of the laws, concepts, operational practices and law enforcement methods and techniques in order to independently perform duties typically encountered in law enforcement
  • Searched vehicles, buildings, homes and property for evidence and stolen property.Directed and controlled crowds at parades, funeral processions and sporting events. Wrote detailed arrest and accident reports
  • Enforced Texas Penal Code, Education Code, Family Code, and Traffic Code
  • Deal effectively with individuals or groups of persons in a courteous and tactful manner in their detention and control or interrogation, and work to promote effective community outreach programs and public relations

Police Officer

Brownsville I.S.D. Police Dept
06.2013 - 07.2017

40 + hours per week

  • Developed cases and conduct interviews or interrogations, and make apprehensions and arrests, in order to further the process of cases
  • Exercise sound judgment in the use of firearms and conduct training and qualification exercises or courses in the proper care and use of firearms
  • Monitored and investigated suspicious persons and situations and unusual activities.
  • Directed traffic during emergency and congested situations
  • Liaised with school counselors and administrators regarding juvenile offenders
  • Wrote reports on arrests made, activities performed and unusual incidents observed
  • Served active warrants and subpoenas
  • Analyze and disseminate intelligence information and data rapidly and apply a practical knowledge of the laws, concepts, operational practices and law enforcement methods and techniques in order to independently perform duties typically encountered in law enforcement. Searched vehicles, buildings, homes and property for evidence and stolen property
  • Wrote detailed arrest and accident reports
  • Enforced Texas Penal Code, Education Code, Family Code, and Traffic Code
  • Deal effectively with individuals or groups of persons in a courteous and tactful manner in their detention and control or interrogation, and work to promote effective community outreach programs and public relations.

Radiology Transporter/Monitor Technician

Valley Baptist Medical Center
12.2007 - 06.2013
  • Supported patients with customized patient teaching tools
  • Ensured efficacy of treatments through monitoring of treatment regimens
  • Escorted patients to examination rooms and prepared them for physician exams
  • Monitored patients with acute conditions

Call Center Supervisor

Inservice Texas
07.2005 - 12.2007
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Made reasonable procedure exceptions to accommodate unusual customer requests
  • Provided accurate and appropriate information in response to customer inquiries
  • Trained staff on how to improve customer interactions
  • Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met
  • Properly directed inbound calls in phone queues to improve call flow

Customer Service Representative

West Corp
06.2002 - 07.2005
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Took up to 200 calls per shift.

Education

Some College (No Degree) - Monitor Tech

Pacific Medical Training
Philadelphia, PA

Criminal Justice

Texas Southmost College
Brownsville, Texas
2013

Skills

  • Cardiac terminology
  • Microsoft Office
  • Team building
  • De-escalation skills
  • Verbal Judo

Certification

  • State of Texas General Agent Life, Accident, and Health
  • ACA FFM Certified



Timeline

Benefits Enrollment Counselor

Salazar Insurance Group
04.2022 - Current

Telemonitor Tech

Maranatha Home Health
02.2022 - 05.2022

Life and Health Insurance Agent

Self Employed
08.2021 - Current

Monitor Tech

Mcallen Medical Center
06.2021 - 12.2021

Security Officer

Allied Universal
09.2020 - 05.2021

Cardiac Monitor Technician ICU

Aya Healthcare
08.2020 - 08.2020

Cardiac Monitor Technician

Valley Regional Medical Center
02.2020 - 07.2020

Security Officer

Gps Security Llc
09.2019 - 02.2020

Rescue Associate

Qualfon
05.2019 - 07.2019

Independent Insurance Agent

Family First Life
12.2018 - 07.2019

Delivery Driver

DoorDash
07.2018 - 02.2019

Unemployed

N/A
04.2018 - 06.2019

Police Officer

Cypress-Fairbanks Independent School District
07.2017 - 03.2018

Police Officer

Brownsville I.S.D. Police Dept
06.2013 - 07.2017

Radiology Transporter/Monitor Technician

Valley Baptist Medical Center
12.2007 - 06.2013

Call Center Supervisor

Inservice Texas
07.2005 - 12.2007

Customer Service Representative

West Corp
06.2002 - 07.2005
  • State of Texas General Agent Life, Accident, and Health
  • ACA FFM Certified



Some College (No Degree) - Monitor Tech

Pacific Medical Training

Criminal Justice

Texas Southmost College
ALEJANDRO NUNEZ