Angela Tart

• Taught diverse subjects for grades K-8, successfully delivering seamless teaching in absence of regular teacher
• Led classroom activities for play-based and immersive learning
• Worked with administrative office on disciplinary and safety issues
• Promoted learning by maintaining classroom management and discipline
• Completed documentation of attendance, grades and other required details
• Encouraged learning through diverse strategies
• Instructed and tutored individual students
• Maintained safe and orderly classroom
• Engaged students in discussions to promote interest and drive learning

Training Assistant-May 2019

• Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure proper Customer Service Associate education in the Shipping/Delivery Support Operation Unit and Retail unit as well
• Adhered to outlined syllabus covering topics like Driver Support, Customer Support and Proper usage of SDS Tools and CSC
• Written and published Knowledge Center content to assist employees with handling customer and driver contacts

Shipping/Delivery Helpline-June2017-March 2020

• Answer chats from Amazon Logistics employees regarding driver and customer support problems, assist with training of new employees in the Amazon Logistics Operating Unit
• Answer customer calls regarding delivery issues and concessions and handle accordingly
• Answer Customer chats to resolve inquiries regarding deliveries and their account

Shipping/Delivery Customer Support- April 2017-June 2017

• Part of the pilot program, taking primarily customer calls
• Processed information regarding delivery issues and instructions, determined application of concessions per situation, and set up follow ups to ensure customer satisfaction and maintain customer trust
  

Shipping/Delivery Driver Support - September 2017-April 2017

• Support Amazon Logistics drivers with all delivery issues including using mapping tools to assist driver in driving and locating addresses
• Contact customers for driver to ensure proper delivery of package as well as take feedback from customers when faced with a driver issue

Concession Abuse Prevention Specialist/CASE March 2020-present

• Taking escalated customer calls that were identified as possible concession abuse account and work to bring them back to good standing.
• Worked with customers and concession abuse specialists to provide meaningful solutions that met client needs.
• Increased customer satisfaction by resolving delivery and product or policy issues.

• Worked in Learning and Development for 2 years organizing and cataloging training equipment and medications, assisted in teaching proper procedure and skills to new hire emergency medical technician classes, writing and presenting training curriculum, coordinating and hosting various meetings with training equipment vendors. Performed basic and advanced patient assessments
• Oversaw team wellness, including morale, continuing education, and team recruitment
• Delegated tasks and maintained structure at scene to ensure appropriate care and resources for all patients
• Supervised ancillary staff of Emergency Medical Technician-Basic partner as well as up to 5 firefighters that responded to call as well
• Responded to dispatched emergency assignments quickly and safely
• Assessed patient condition through physical and verbal exams and by collecting information from others at incident scene
• Interpreted limited histories and used physical examinations to identify potential underlying critical issues
• Promoted team effort when working with dispatch center, external public safety agencies and health care providers
• Demonstrated high standards of performance, including teamwork, communication and compassion
• Strictly protected confidentiality of all information related to patient care activities and EMS operations

• Taught courses in Emergency Medical Technician Basic Certification
• Fostered students’ commitment to lifelong learning by connecting course materials to broader themes and current events
• Developed and delivered engaging lectures to 30 or more students
• Wrote, administered and graded midterm and final examinations
• Planned, evaluated and revised course content and course materials
• Led class instruction in Emergency Medical Technician-Basic

• Performed basic and advanced patient assessments
• Responded to up to 15 dispatched emergency assignments quickly and safely
• Assessed patient condition through physical and verbal exams and by collecting information from others at incident scene
• Interpreted limited histories and used physical examinations to identify potential underlying critical issues
• Monitored patients for changes, and reviewed and revised plans accordingly
• Inspected Ambulance, medical supplies and equipment during down time
• Promoted team effort when working with dispatch center, external public safety agencies and health care providers
• Demonstrated high standards of performance, including teamwork, communication and compassion
• Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked
• Strictly protected confidentiality of all information related to patient care activities and EMS operations

• Supervised logistical functions supporting squad of up to 15 Marines
• Prepared situational reports for higher headquarters
• Accounted for deployable and installation equipment
• Identified and resolved equipment shortages
• Updated and filed supply records and forms
• Received small and large caliber ammunition into inventory and storage
• Reported status and completion procedures for ongoing projects accurately and promptly to team members