Summary
Overview
Work History
Education
Skills
Timeline
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Angela Thomas

Shreveport,LA

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

16
16
years of professional experience

Work History

Field Researcher

US Census Bureau
Atlanta, Georgia
09.2017 - 09.2023
  • Conduct various interviews on behalf of the bureau. Primarily in person and when requested may conduct phone/pc interviews to collect survey or census data as required within an assigned geographic area.
  • Gather statistical information and input into charts for assigned geographic areas.
  • Prepared reports on findings from field research activities.
  • Verified accuracy of collected data prior to entering into a database system.

Hospitality Team Member

Hilton Hotels Corporation
Shreveport, Louisiana
05.2011 - 08.2015
  • Provided customer service to ensure guest satisfaction.
  • Provided training support for new hires within the hospitality team.
  • Resolved customer disputes in a timely fashion.
  • Handled incoming calls, answered questions, and responded to complaints promptly.

Call Center Representative

US Support
Shreveport
01.2008 - 11.2011
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts within call management databases.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Resolved customer inquiries, questions and concerns

Education

ABA - Business Administration

Bossier Parish Community College
Bossier City, LA
12-2017

Some College (No Degree) - Interior Design

Art Institute
Dallas, TX

Skills

  • Data gathering and organization
  • Active listening
  • Critical thinking
  • Knowledge sharing
  • Statistical methodologies
  • File management
  • Internet searches
  • Effective multitasking
  • Attention to detail
  • Data collection and organization
  • Following direction

Timeline

Field Researcher

US Census Bureau
09.2017 - 09.2023

Hospitality Team Member

Hilton Hotels Corporation
05.2011 - 08.2015

Call Center Representative

US Support
01.2008 - 11.2011

ABA - Business Administration

Bossier Parish Community College

Some College (No Degree) - Interior Design

Art Institute

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Angela Thomas