Pamela Lopez
Moreno Valley
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in a fast-paced environment, attending to customer service needs, including incoming calls, product questions, issue resolution, and order processing
Overview
10
10
years of professional experience
2
2
Languages
Work History
Field Researcher
LA Votes
Long Beach
03.2020 - 2020
- Conducted in-depth field studies, utilizing various sampling methods to gather accurate data.
- Improved team collaboration with clear communication and effective delegation of tasks.
- Enhanced data accuracy by implementing rigorous quality control measures during data collection.
Billing Clerk
Zymeda Provider Solutions
10.2021 - Current
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Executed billing tasks and recorded information in company databases.
- Generated daily, weekly and monthly reports for billing department.
- Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
Legal File Clerk
Advantage Resourcing under Deutsche Bank
08.2020 - 01.2021
- Improved tracking of borrowed files by implementing a check-in/check-out system, minimizing instances of lost or missing documents.
- Enhanced file organization by implementing a color-coded filing system for legal documents.
- Maintained confidentiality of sensitive client information by securely handling and storing legal files.
- Assisted in reducing misplaced files by consistently updating the electronic database with accurate file locations.
Sales Associate
Calvin Klein
Orange
11.2018 - 01.2021
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
Cashier/Server
Wahoo’s Fish Tacos
03.2016 - 03.2017
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Liberal Arts/Humanities
Santiago Canyon College
Orange06.2018
Political Science
California State University Long Beach
Long Beach02.2026
Skills
- Great Multitasker
- Great with Customer Service
- Teamwork
- Organization
- Problem Solver
- Fast Learner
- Trainable
Data collection
Strong work ethic
Team collaboration
Critical thinking
Works Well Under Pressure
Documentation and reporting
Documentation
Timeline
Billing Clerk
Zymeda Provider Solutions
10.2021 - Current
Legal File Clerk
Advantage Resourcing under Deutsche Bank
08.2020 - 01.2021
Field Researcher
LA Votes
03.2020 - 2020
Sales Associate
Calvin Klein
11.2018 - 01.2021
Cashier/Server
Wahoo’s Fish Tacos
03.2016 - 03.2017
Liberal Arts/Humanities
Santiago Canyon College
Political Science
California State University Long Beach