Mica L. Goar
Foxworth,MS
Summary
Dedicated administrative professional with successful experience in fast-paced office environments seeking the enrollment eligibility representative position to further experience and add to medical office background. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision remotely or in the office.
Overview
19
19
years of professional experience
Work History
Accounts Payable and Receivable Specialist
Jones Lumber Company
01.2016 - Current
- Worked in office setting environment at home and in office using telephone and computer as primary instruments to perform job duties as well as email, text and chat.
- Managed AP/AR email inbox.
- Customer Service, Collections, Accounts Receivable, Accounts Payable.
- Supported clerical and administrative needs of senior department staff.
- Processed both outgoing and incoming invoices.
- Reconciled company credit cards, expense accounts and other expenses and financial records.
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
- Phone calls and emails to customers and vendors to discuss balances and billing issues.
- Processed customer credit applications for management review to promote increased product sales and growth of customer base
- Set up new customer and vendor files.
Medical Transcriptionist
Nuance Transcription
03.2015 - 01.2016
- Worked in fast paced office setting environment and maintained production standards.
- Performed basic clerical functions with proficient PC skills.
- Computer skills, including working knowledge of Microsoft Windows and strong mouse and keyboarding skills.
- Reviewed patient's record for errors and made corrections when needed to grammar, spelling and syntax.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Reviewed patient records to check accuracy of information and implement updates.
- Demonstrated strong knowledge of medical terminology and anatomy.
- Demonstrated extremely fast and accurate typing abilities.
- Efficient in transcription software and equipment to work from home.
- Identified and corrected errors in reports which could compromise patient care.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Edited drafts originating from speech recognition software to eliminate errors and improve flow.
Customer Service Associate
Plexus Worldwide
06.2011 - 03.2015
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers in making payments on accounts and setting up payment plans.
- Addressed inquiries, resolved customer issues and managed customer relations.
Medical Transcriptionist
Forrest General Hospital
08.2007 - 06.2012
- Demonstrated strong knowledge of medical terminology and anatomy.
- Demonstrated extremely fast and accurate typing abilities.
- Efficient in transcription software and equipment to work from home.
- Made corrections when needed to grammar, spelling and syntax.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Identified errors in reports which could compromise patient care.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Edited drafts originating from speech recognition software to eliminate errors and improve flow.
- Retrieved physician correspondence from dictation service and made edits when necessary.
- Followed federal and state guidelines for release of information.
Medical Transcriptionist
Hattiesburg Clinic
08.2004 - 08.2007
- Demonstrated strong knowledge of medical terminology and anatomy.
- Demonstrated extremely fast and accurate typing abilities.
- Efficient in transcription software and equipment to work from home.
- Made corrections when needed to grammar, spelling and syntax.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Identified and corrected errors in reports which could compromise patient care.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Transferred transcribed materials into electronic health records system.
Billing Clerk
Marion General Hospital
01.2004 - 07.2005
- Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
- Collected, posted and managed patient account payments.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
Education
Some College (No Degree) - Medical Office Technology
Pearl River Community College
Poplarville, MSHigh School Diploma -
West Marion High School
Foxworth, MS05.2001
Skills
- Good time management skills
- Excellent communication skills with long history of an office environment using telephone and computer as primary instruments to perform job duties
- Great Multitasker
- Proactive and Self Motivated
- Detail Oriented
- Creative Problem Solving
- Team Collaboration and ability to reliably work well independently
- Excellent computer skills with working knowledge of Microsoft Windows and strong mouse and keyboarding skills
- Excellent typing skills
Timeline
Accounts Payable and Receivable Specialist
Jones Lumber Company
01.2016 - Current
Medical Transcriptionist
Nuance Transcription
03.2015 - 01.2016
Customer Service Associate
Plexus Worldwide
06.2011 - 03.2015
Medical Transcriptionist
Forrest General Hospital
08.2007 - 06.2012
Medical Transcriptionist
Hattiesburg Clinic
08.2004 - 08.2007
Billing Clerk
Marion General Hospital
01.2004 - 07.2005
Some College (No Degree) - Medical Office Technology
Pearl River Community College
High School Diploma -
West Marion High School
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