Angela Tierney
Business Administration (Eye Care)
Cañon City,CO
Summary
Dynamic administrative professional with nearly two decades at Southern Colorado Eye Care Associates, excelling in office management and medical billing. Recognized for enhancing operational efficiency and delivering exceptional customer service. Detail-oriented and self-motivated, adept at training staff and maintaining compliance, ensuring a high standard of patient care and accurate financial records.
Experienced with office administration and customer interaction. Utilizes effective communication to manage tasks and support team goals. Track record of maintaining organized and efficient office operations.
Experienced with office administration, scheduling, and record keeping. Utilizes strong organizational skills to ensure smooth office operations. Track record of effective communication and problem-solving.
Experienced with office administration, ensuring smooth daily operations. Utilizes strong organizational skills to manage schedules and documents efficiently. Knowledge of fostering teamwork and adapting to dynamic environments.
Overview
21
21
years of professional experience
Work History
Administration
Southern Colorado Eye Care Associates
04.2020 - Current
- Oversee all administrative operations, including hiring, firing, and staff training.
- Manage employee scheduling to ensure optimal workflow and coverage.
- Handle all medical billing processes, including insurance claims for major providers.
- Maintain accurate financial records, including accounts receivable/payable.
- Ensure compliance with HIPAA regulations and maintain meticulous patient records.
- Update and maintain patient information in digital records systems for accuracy and efficiency.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Office Manager
Southern Colorado Eye Care Associates
04.2016 - 04.2020
- Opened and established a new office location, ensuring a smooth operational launch.
- Supervised front-desk operations and staff to enhance customer experience.
- Oversaw daily office logistics, patient scheduling, and workflow management.
- Implemented new procedures to improve efficiency and customer satisfaction.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Front Desk & Optical Technician
Southern Colorado Eye Care Associates
04.2004 - 04.2015
- Assisted patients with check-in/check-out and ensured proper documentation.
- Cut and prepared optical lenses with precision and attention to quality.
- Provided excellent customer service by addressing patient inquiries and concerns.
- Scheduled patient appointments and coordinated with medical professionals.
Business Owner
Tierney's Mail N More
11.2008 - 11.2013
- Successfully owned and operated a full-service packing, mailing, and shipping company.
- Managed all aspects of business operations, including financials, customer service, and vendor relations.
- Provided specialized mailing solutions to meet diverse client needs.
- Trained and supervised employees to ensure efficiency and excellent service.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
Education
Medical Billing & Coding
Online
2004
Skills
Professional Summary
Detail-oriented and experienced administrative professional with nearly two decades of experience in the healthcare and business industries Proven expertise in office management, medical billing, staff training, and operational oversight Strong background in customer service, financial management, and digital record-keeping Dedicated to maintaining efficiency and accuracy in fast-paced work environments
Proven loyalty by remaining with the same company for nearly two decades
Timeline
Administration
Southern Colorado Eye Care Associates
04.2020 - Current
Office Manager
Southern Colorado Eye Care Associates
04.2016 - 04.2020
Business Owner
Tierney's Mail N More
11.2008 - 11.2013
Front Desk & Optical Technician
Southern Colorado Eye Care Associates
04.2004 - 04.2015
Medical Billing & Coding
Online
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