Angela Torres
Overview
8
8
years of professional experience
Work History
Pacific Bay Lending Group, Encompass
06.2020 - 11.2023
- Managed three monitors utilized for Microsoft Outlook, Excel and, mortgage system while making and accepting incoming calls
- Prepared forms for employment verifications necessary prior to
- Funding
- Worked under daily deadlines as funding cut-o time was30pm
- Placed calls to the loan applicant's employer to verify employment information such as date of hire, job title and employment status
- Communicating with Account Manager, Account Executives
- Underwriters and Loan Processors in a timely manner notifying them of discrepancies such as employment gaps, insu cient employer contact information, incorrect job titles, altered documents and upon request verifying or requesting income information
- Under the company card ordered Social Security Authorization, tax transcripts, verification of deposits and written verification of employment upon request
- Assisted other departments in various types of verification requests QC’ing: paystubs, letters issued by the bank, wage garnishments, etc
- Trained new hires for the Quality Control department.
Shift Lead
J&K Lakewood / Potato Corner
Lakewood
09.2015 - 06.2020
- Supervised sta when the manager was
- Duty
- Balanced cash registers for opening and closing shifts
- In charge of opening and closing shift procedures
- Re-stocked products and utensils weekly
- Experience in providing excellent customer skills to all guests
- Set and met daily sale goals
- Trained employees in customer service satisfaction, company policies and procedures
- Experience in ordering Sysco products
- Handled & resolved guest complaints and feedback
Education
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Long Beach Community College
2026
toward general education - Business Administration
Current
Skills
- Excellent communication
- Skills
- Strong multitasking skills
- Great customer service skills
Timeline
Pacific Bay Lending Group, Encompass
06.2020 - 11.2023
Shift Lead
J&K Lakewood / Potato Corner
09.2015 - 06.2020
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Long Beach Community College