Angela Tortorice
Columbus,OH
Summary
Outgoing, driven, creative professional with management experience and exceptional people skills. Versed in forming lasting client relationships and dedicated to the success of the team through delivering service excellence. Desires a challenging role as a sales professional.
Overview
19
19
years of professional experience
Work History
Advanced Planning Specialist
Newcomer Funeral Home And Cremation Service
Grove City, OH
06.2020 - Current
- Assist families in gaining Peace of Mind through completing final arrangements in advance of need
- Assist families in selection of cemeteries and headstones/memorialization
- Coordinates Aftercare Program
- Build referral networks through Community Outreach programs
- Holds regular Workshops and Lunch n Learns for the community
- Handles sensitive personal family details and banking information securely/ confidentially
- Uphold the company Core Values- Excellence Trust Care Growth
- Million Dollar Producer annually
- Licensed Life Insurance Agent
Manager of Family Services/Sales Manager
Sunset Cemetery/Service Corporation Intl.
Galloway, OH
03.2017 - 05.2020
- Inspired and lead team of 4 sales counselors
- Managed team activity using Sales Force CRM
- Met and exceeded location sales quotas
- Recruited, hired and trained sales counselors
- Provided ongoing sales training to ensure counselors met their targets
- Accompanied sales counselors to observe and coach on how to conduct presentations with families
- Developed marketing programs
- Planned and participated in community events
- Reviewed all pre-need and at-need cemetery contracts
- Established enduring relatioships with families seeking assistance with burial planning
- Achieved Highest Honors JD Powers Customer Satisfaction 2017
Family Service Representative
Sunset Cemetery/Service Corporation Intl.
Galloway, OH
09.2015 - 03.2017
- Promoted to Sales Manager in 18 months
- Assisted families with cemetery arrangements through tours and presentations
- Assisted in growing market share by selling pre-need arrangements
- Followed up and generated referrals using Sales Force CRM
- Developed community relations and networks in the community
- Followed through on customer problems and requests
Family Service Director
Kingwood Memorial Park/StoneMor Partners LLC
Lewis Center, OH
09.2009 - 08.2015
- Inspired and led a team of 4 sales counselors
- Designed and ordered all memorialization from vendors accross the country
- Met and exceeded location sales quotas
- Recruited and hired sales counselors
- Provided ongoing sales training to ensure counselors meet their targets
- Accompanied sales counselors to observe and coach on how to conduct presentations with families
- Developed marketing programs
- Planned and participated in community events
- Reviewed all pre-need and at-need cemetery contracts
Family Service Representative
Floral Gardens Cemetery/StoneMor Partners LLC
Bay City, MI
11.2005 - 05.2007
- Assisting families with cemetery arrangements
- Acts as primary cemetery contact for families
- Assists in growing market share by selling pre-need arrangements
- Follows up and generates referrals
- Develops community relations and networks in the community
- Follows through on customer problems and requests
- Grew sales from .5 million to over $1 million in first year
Education
Bachelor of Arts - Sociology and Urban Studies-Community Organization
University of Pittsburgh
Pittsburgh, PA1994
Timeline
Advanced Planning Specialist
Newcomer Funeral Home And Cremation Service
06.2020 - Current
Manager of Family Services/Sales Manager
Sunset Cemetery/Service Corporation Intl.
03.2017 - 05.2020
Family Service Representative
Sunset Cemetery/Service Corporation Intl.
09.2015 - 03.2017
Family Service Director
Kingwood Memorial Park/StoneMor Partners LLC
09.2009 - 08.2015
Family Service Representative
Floral Gardens Cemetery/StoneMor Partners LLC
11.2005 - 05.2007
Bachelor of Arts - Sociology and Urban Studies-Community Organization
University of Pittsburgh