Angela Tripp
Windermere,FL
Summary
Dynamic leader with a proven track record at Universal Orlando, adept in venue management and fostering united team collaboration. Excelled in enhancing customer loyalty and operational efficiency, leveraging expertise in Microsoft Office Suite and exceptional leadership skills. Achieved significant milestones in event management and diversity support, contributing to a positive and productive work environment.
Overview
14
14
years of professional experience
Work History
Dispatcher
Customer Elations
02.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Led coordination of dispatching, routing, and information to facilities and companies for increased efficiency.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Customer Service Representative
Customer Elations
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Bath & Body Works
02.2023 - 02.2024
- Promoted highlighted products by keeping racks orderly and visually compelling.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Developed trust-based interactions to enhance customer loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
Manager of Operations
The Golden Cleat
02.2023 - 10.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Supervisor
Bath & Body Works
11.2020 - 02.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Assistant Venue Manager
Universal Orlando
10.2010 - 11.2020
- Lead a team of performers, technicians, and vendors for the daily operations of Universal's Superstar Parade, character meet-and-greets within Islands of Adventure, and special entertainment offerings within Universal's CityWalk.
- Conducted daily meetings to communicate the day's requirements.
- Maintained focus on delivering exceptional service across all environments.
- Created positive work culture while mentoring team members towards goal attainment.
- Facilitated yearly performance reviews, integrating essential insights provided by the venue.
- Developed and implemented scheduling strategies for seamless execution across teams.
Education
Evangel Christian Academy
Shreveport, LA05.2020
Skills
Venue Management
United Team collaboration
Event Management
Leadership
Entertainment Support
Training
Recognize and Support Diversity
Costume Maintenance
Client Rapport
Cash Handling
Microsoft Office Suite
PC and Mac OS
Kronos
Call Linux
Raspberry Pi
Timeline
Dispatcher
Customer Elations
02.2024 - Current
Customer Service Representative
Customer Elations
02.2024 - Current
Sales Associate
Bath & Body Works
02.2023 - 02.2024
Manager of Operations
The Golden Cleat
02.2023 - 10.2023
Supervisor
Bath & Body Works
11.2020 - 02.2023
Assistant Venue Manager
Universal Orlando
10.2010 - 11.2020
Evangel Christian Academy