ANGELA TUDOR
Waterloo,Iowa
Overview
34
34
years of professional experience
Work History
store manager
CONVENIENCE STORES INC / UNI-MART
12.2016 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
ELDERLY CARE
04.2012 - 10.2016
- Appointment setting, doctor's visits, feeding, bathing, administering meds, communicating with doctors.
store manager
CUMBERLAND FOOD STORES
11.2008 - 09.2011
- Scheduling, ordering, budgeting, inventory, customer service, safety etc
customer service/ key employee
SERGIO'S ITALIAN RESTAURANT
11.2006 - 05.2010
manager, accountant & traveling manager
HOPS CRAFT BEER GARDEN AND RESTAURANT
05.1994 - 09.2006
server, cook, cashier, trainer
JANZ SUPPER CLUB
03.1992 - 05.1994
server/ cook
TWO BROTHERS RESTAURANT
03.1989 - 05.1991
Education
business management -
TAMPA TECHNICAL INSTITUTE
01.1999
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Team Leadership
- Friendly and Positive
- Team leadership and coaching
- Cash Management
- Shift Scheduling
- Employee Training
- POS Systems
- Goals and performance
- Operations Management
- Supply Ordering
- Staff Management
Accomplishments
- 1st chosen employee of the month with hops, eliminated the store accountants position and trained manager in store accounting
- Ran a 40- 44% GPM by closely monitoring profits & loss
- Lowered food cost by 3% by controlling waste
- Increased sales by 40% from the prior year
- Built a regular clientele in every place I was employed
References
- Matt Provenzano, -, Lexington, South Carolina, Schoolbound11@gmail.com, 803-556-9914
- Darrell Jones, -, Tampa, Florida, drrjon3.dj@gmail.com, 813-390-1684
- David Howard, Con Trol, Waterloo, Ia, howardd@controlusa.net, 319-230-6652
Hobbies and Interests
Fishing, Camping & Learning new challenges
Additional Information
I am always open to learning & discovering new avenues. J love to learn so I'm easy to train.
Disclaimer
Although I may not remember the exact month of my early years, I fully acknowledge that my knowledge, skills, work performance & professionalism is to be true & verifiable.
Timeline
store manager
CONVENIENCE STORES INC / UNI-MART
12.2016 - 01.2023
ELDERLY CARE
04.2012 - 10.2016
store manager
CUMBERLAND FOOD STORES
11.2008 - 09.2011
customer service/ key employee
SERGIO'S ITALIAN RESTAURANT
11.2006 - 05.2010
manager, accountant & traveling manager
HOPS CRAFT BEER GARDEN AND RESTAURANT
05.1994 - 09.2006
server, cook, cashier, trainer
JANZ SUPPER CLUB
03.1992 - 05.1994
server/ cook
TWO BROTHERS RESTAURANT
03.1989 - 05.1991
business management -
TAMPA TECHNICAL INSTITUTE