Summary
Overview
Work History
Education
Skills
Timeline
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ANGELA TUNSTALL

ANGELA TUNSTALL

Client Relationship Management
SPRINGFIELD,PA

Summary

Professional client relationship specialist with strong focus on team collaboration and achieving results in the legal services landscape. Adept at managing client expectations, fostering long-term partnerships, and delivering impactful solutions. Skilled in communication, conflict resolution, and adapting to changing needs, ensuring reliability and trust.

Overview

18
18
years of professional experience

Work History

Client Relationship Manager

Stern & Eisenberg
01.2018 - Current
  • Improve client retention by 25% across the firm’s multi-state footprint through the optimization of operational and compliance risk management policies and procedures related to creditor’s rights actions (foreclosure, bankruptcy, eviction & general collections.)
  • Enhance client satisfaction by proactively assessing client needs and pain-points, including serving as primary point of contact, facilitating educational seminars, disseminating legislative updates on emerging risks and regulatory changes for 60+ firm clients.
  • Address client escalated concerns and proactively avoid complaints through report analytics and auditing.
  • Manage centralized call center which fields 150+ calls per day from clients, opposing counsel and defendants.
  • Prepare requests for proposals (RFPs), engagement agreements and sale contracts.

Supervising/Senior Paralegal

Stern & Eisenberg
01.2012 - 01.2018
  • Managed 10+ Paralegal and Legal Assistant staff.
  • Evaluated and facilitated ongoing changes to increase efficiency and user-friendliness of firm’s internal case tracking system, including creation of merge documents and automation & integration improvements.
  • Case auditing, monitoring & legal document analysis.

Paralegal

McCabe, Weisberg & Conway, P.C.
11.2009 - 01.2011
  • Drafted and filed court pleadings including Complaints, Motions and Petitions.
  • Ensured the effectuation of service of legal process in accordance with the Rules of Civil Procedure.
  • Maintained ongoing communication with 25+ clients from referral through completion of action utilizing various client communication portals.

Legal Assistant

Mattleman, Weinroth & Miller, P.C.
04.2007 - 11.2009
  • Processed New Jersey and Pennsylvania foreclosure actions through eviction.
  • Carefully monitored bankruptcy and third-party actions utilizing PACER.
  • Receive 50+ incoming calls from pre-paid legal clients and carefully documented legal issues for attorney review.
  • Carefully entered data regarding legal issues and queue call to be returned by an appropriate attorney.

Education

MJ - Corporate Regulatory Analysis & Compliance

Widener University, Delaware Law School
Wilmington, Delaware
05.2023

Bachelor of Science -

Peirce College
Philadelphia, Pennsylvania

Skills

  • Microsoft Power BI and CRM administration (Salesforce/Hubspot/Apollo)
  • Warm and cold leads development & conversion
  • Strategic business initiatives, market research & strategy
  • Business development expertise

Timeline

Client Relationship Manager

Stern & Eisenberg
01.2018 - Current

Supervising/Senior Paralegal

Stern & Eisenberg
01.2012 - 01.2018

Paralegal

McCabe, Weisberg & Conway, P.C.
11.2009 - 01.2011

Legal Assistant

Mattleman, Weinroth & Miller, P.C.
04.2007 - 11.2009

MJ - Corporate Regulatory Analysis & Compliance

Widener University, Delaware Law School

Bachelor of Science -

Peirce College

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ANGELA TUNSTALLClient Relationship Management