- Exploring various forms of art, such as digital art/animation, photography, creating and sketching illustrations for children's stories to nurture creativity and personal growth
- Camping and spending time outdoors in nature with my husband whenever we have a chance to get away
- My side business, baking and decorating specialty occasion cakes for customers, but especially for my family and friends
Angela Tuttle-Renfrow
Lawrenceville,GA
Summary
Dedicated Member Services Senior Specialist with a strong focus on quality assurance and team collaboration. Known for optimizing workflows and mentoring team members, committed to achieving operational excellence and enhancing customer satisfaction.
Overview
31
31
years of professional experience
Work History
Member Services Senior Specialist Planner
National DCP
Duluth, GA
05.2014 - Current
- Assessed existing procedures and crafted strategic plans to streamline operations and improve overall effectiveness.
- Coordinated training initiatives focused on instilling best practices and promoting operational excellence among representatives and planners.
- Executed report generation for members, encompassing restocking fees, credit/debit adjustments, and necessary corrections.
- Facilitated collaboration with management team to optimize troubleshooting protocols for our representatives.
- Collaborated with operations departments to streamline daily report facilitation within established timelines.
Returns Coordinator
Pro Therapy Supplies
Duluth, GA
04.2010 - 04.2014
- Coordinated return processes to streamline inventory management and enhance customer satisfaction.
- Managed communication with vendors to resolve return discrepancies and maintain accurate records.
- Led initiatives to improve the accuracy of returned merchandise assessments and categorization.
- Developed and implemented procedures to reduce return processing time and improve accuracy.
- Streamlined returns and exchange transactions to optimize credit processing and improve overall customer experience.
- Oversaw training sessions for new hires, emphasizing compliance with return protocols and documentation standards.
- Conducted regular inventory reconciliations to ensure accurate stock levels and minimize discrepancies in the system.
Education
Associate of Arts - Interior Design
Dekalb Technical College
Decatur, GASkills
- Innovation management
- Analytical thinking
- Documentation management
- Customer relations
- Quality assurance
- Technical communication
- Team collaboration
- Coaching and mentoring
- Troubleshooting techniques
- Process optimization
Interests
Timeline
Member Services Senior Specialist Planner
National DCP
05.2014 - Current
Returns Coordinator
Pro Therapy Supplies
04.2010 - 04.2014
Associate of Arts - Interior Design
Dekalb Technical College
Technical
- SAP Super User
- "Advanced proficiency in Microsoft Office Suite
(Excel, Word, PowerPoint, Outlook, SharePoint)."