Kristian Morgan Jackson
Midway City,OK
Summary
Dynamic professional with a proven track record at Prime Therapeutics LLC, enhancing process efficiency in government programs and leading a team to elevate member service standards. Expert in fostering cross-departmental collaborations and implementing organizational policies at Health Core Physicians. Skilled in innovation management and problem-solving, adept at improving customer rapport and streamlining billing processes.
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
7
7
years of professional experience
Work History
Member Services Senior Agent
Prime Therapeutics LLC
05.2022 - Current
- Implemented process improvements in areas that were underperforming with various government programs such as Medicare and Medicaid.
- Supervised team of 10-15, providing coaching and mentoring new hires on the processes of assisting members with their pharmaceutical needs
- Interacted with peers in other departments, which promoted continuous share of information required for job tasks.
- Informed clients of policies and procedures.
Physician Practice Administrator
Health Core Physicians
10.2018 - 03.2020
- Developed close working relationships with front office and back office staff.
- Oversaw accounting, budgeting, and financial reporting.
- Created and implemented organizational policies and procedures.
- Consulted with healthcare professionals on business decisions.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Medical Billing Specialist
Las Vegas Urology
09.2017 - 09.2018
- Liaised between patients, insurance companies, and billing office.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Filed and updated patient information and medical records.
Education
Bachelor of Arts - Political Science
Rose State College
Oklahoma City, OK05-2026
High School Diploma -
Edmond Santa Fe
Edmond, OK05-2009
Skills
- Observance of standards
- Innovation management
- Customer rapport building
- Lead prospecting
- Information documentation
- Problem-solving skills
Timeline
Member Services Senior Agent
Prime Therapeutics LLC
05.2022 - Current
Physician Practice Administrator
Health Core Physicians
10.2018 - 03.2020
Medical Billing Specialist
Las Vegas Urology
09.2017 - 09.2018
Bachelor of Arts - Political Science
Rose State College
High School Diploma -
Edmond Santa Fe
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