Angela Narvaez Urdin
Columbus,OH
Summary
Motivated individual brings focus on team-work and desire to expand with warehouse team. Eager to learn roles and advance professionally to help team deliver goods on-time and meet high demand in fast-paced environment.
Diligent professional always ready for challenging work. Completes assignments on time and consistently exceeds performance targets. Reliable in completing quality work and following safety protocols.
Overview
5
5
years of professional experience
Work History
Costumer Service Representative - CSR
Ryder
Columbus, OH
03.2026 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions using CRM software to enhance service quality.
- Collaborated with team members to streamline processes and improve response times for customer requests.
- Trained new staff on company policies, service protocols, and system usage to ensure consistent support delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Warehouse Associate
Ryder
Lockbourne, Ohio
01.2024 - Current
- Receiving: Received and organized incoming inventory shipments for efficient storage
- Received deliveries, scanned packages, and updated database.
- Picking and Packing: Picked and packed orders for timely distribution to customers and stores.
- Cycle count: Conducted regular inventory counts to ensure product availability and accuracy.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Audit location (Inventory):Updated inventory and production information using warehouse management systems and scanner guns.
- Maintained accurate inventory records through manual and computerized systems.
- Lead Task: Collaborated with supervisors to improve workflow and reduce delays in processing.
- Monitored workflow processes and identified areas of improvement.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Collaborated with team members to complete tasks efficiently.
- Monitored workflow processes and identified areas of improvement.
- Return Area:
- Processed incoming returns to ensure accurate inventory management.
- Inspected returned items for damage and compliance with return policies.
- Assisted in training new staff on return processing protocols and systems.
- Utilized inventory management software to track returns and updates.
- Collaborated with team members to ensure timely completion of gift wrapping tasks.
Warehouse Associate
Advance Auto Parts
Delaware, Ohio
01.2021 - 04.2022
- Received and organized incoming inventory shipments for efficient
- Picked and packed orders for timely distribution to customers and stores.
- Operated large vehicles, forklifts (stock picker) and pallet jacks to transport multiple freight loads.
Education
I. E. Misional Santa Teresita
12.2018
Skills
- Inventory management
- Order fulfillment
- Equipment operation
- Warehouse systems
- Shipping logistics
- Team collaboration
- Problem solving
- Attention to detail
- Training and mentoring
- Leadership and team building
- Inventory organization
- Shipping and receiving
- Quality control
Languages
Spanish
Native/ Bilingual
English
Full Professional
Accomplishments
- Employee of the month on two occasions at Ryder.
Affiliations
- English class at Columbus State Community College
References
References available upon request.
Timeline
Costumer Service Representative - CSR
Ryder
03.2026 - Current
Warehouse Associate
Ryder
01.2024 - Current
Warehouse Associate
Advance Auto Parts
01.2021 - 04.2022
I. E. Misional Santa Teresita