Angela Valentine

• Maximized cash flow through optimal billing and collection processes.
• Coordinated with vendors and suppliers to facilitate timely payments.
• Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
• Developed and maintained effective relationships with banking institutions to support financial operations.
• Ensure safe discharge planning for all residents including ordering of all appropriate DME, homecare and identify key resources for each resident in their community prior to discharge.
• Admissions Support, including verification of insurance prior to admission, gaining authorization for payment, tours and resident/family support.
• 30 DSO, monthly 100% collection rate since experience
• Deficiency Free Annual Survey

• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Identified, researched and resolved billing variances to maintain system accuracy and currency.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Managed monthly reconciliation schedules for assigned accounts.
• Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
• Made outbound calls to vendors and customers to discuss and resolve account needs.
• Reduced time and costs by implementing new accounting procedures.
• Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
• Worked with social services to ensure NOMNC's issued appropriately and resident discharged facility safely.
• 38 DSO, monthly 100% collection rate since experience.
• Deficiency Free Annual Survey.

Management of 16 long term care facilities and business office staff including supporting and developing business office staff and to ensure timely and accurate managed care revenue cycle billing processes.

• Identified and resolved payment issues between patients and providers.
• Generated receivables reports and offered improvement recommendations.
• Contacted responsible parties for past due debts.
• Analyzed financial and statistical data related to revenue cycle, creating in-depth reports to show KPIs.
• Collaborated with other business analysts to streamline tasks and duties in effort to improve overall efficiency.
• Communicated revenue cycle information to non-technical audiences in easily-understood terms.

• Support to HR team in regulatory and compliance issues including working with union, labor and employment counsel to proactively identify regulatory changes and recommending necessary policy, process, practice or training changes/needs to ensure compliance.
• Management of front desk and security staff including all human resources and payroll functions.
• Responsible for running all aspects of office and providing efficient administrative support.
• Maintain facility census, resident trust, cash, and billing/collection process.
• Managed, supervised and trained personnel involved in admission and resident review process to ensure payment.
• Expert in Medicaid Pending Application Process.
• Complete assessments of bad debt, labor costs, operating expenses and other areas of importance.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.

• Maximized cash flow through optimal billing and collection processes.
• Utilized company's accounting systems to review reports and prepare assessments.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Hired, managed, developed and trained staff, established and monitored goals.
• Regional Human Resources state survey readiness and payroll support for Saber Cleveland market.
• Implementation of employment retention reducing turnover by 68%.

• HR Compliance officer of 19 multi state long term care facilities including management, oversight and support to 19 HR managers.
• Collaboration with the Vice President of Human Resources and legal department in design, implementation and management in all areas of compliance, including company policies and compliance with all federal, state and local regulation.
• Led in-house compliance education efforts across the organization minimizing risk exposure.
• Assisted Executive Management in the merger and acquisition process both before and after the transaction including gathering and assessing information about talent and culture, assessments of employee benefits plans and liabilities, compensation programs, employment contracts, policies and legal exposure.
• Developed and implemented FMLA policy and procedure process ensure compliance with FMLA laws.

• Provide personal services to clients and families assisting them to prepare for the future and the unknown.
• Utilized targeted email campaigns and cold calling to increase revenue
• Provided coverage option information to assist clients in protecting assets
• Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 89 percent.
• Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations

• Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
• Worked as effective team member while contributing to local and regional HR projects.
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
• Retained 100% protocol on management tools and procedural accuracy.
• Discovered and resolved complex employee issues that affected management and business decisions.

• Only HR Director to achieve 4 years of consecutive deficiency free annual state and federal surveys with the Ohio department of health for the Human Resources department.
• Structured compensation and benefits according to market conditions and budget demands.
• Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
• Tracked and reported metrics to identify trends and establish goals to meet business needs.
• Developed comprehensive interviewing guides to improve candidate quality by evaluating both analytical and interpersonal attributes.
• Created and implemented safety protocols to successfully reduce workplace incident.
• Maintained "open door" policy to encourage employee communications and resolution of issues.