Angela Valovich

Summary: Serving as consultant for Synapse Cardiology PACS projects, report configuration (CV), workflow analysis, end-to-end testing, remote or onsite training as well as go-live support to Synapse PACS/MI projects. In addition, provide clinical support for sales and company team members with respect to the use of the company’s products.

• Coordinating training events, either remote or onsite, with customers to engage in platform review,
• Providing on-going technical support to resolve application related and image quality concerns on both a product and system level.
• Working closely with Interpreting physicians, clinicians, and other professional staff to ensure the proper and efficient operation of Fujifilm products.
• Contributing to revenue goals by maintaining working relationships with customers for maximum impact of product delivery.
• Leading, teaching and training customers remotely or via a travel schedule consistent with the needs of HCUS customers.
• Compliance with all applicable requirements of the company’s quality management system.
• Promoting effective communications and working relationships with all departments within HCUS (Service, Engineering, Integration, Customer Service, etc.).
• Collaborated with HCUS team to gain customer acceptance of the FUJIFILM Medical Systems solution.
• Adheres to the Company’s quality and regulatory compliance requirements and ensures that all job duties inherent in the position description are performed according to established policies and procedures.
• Offering on-call technical support for all projects, and provide troubleshooting and operations management for enterprise platform.
• Utilizing multiple technology/CRM resources to manage customer operations while maintaining PHI; such as Salesforce, Workfront, Connectwise, XTAM, Automate, Teams, Outlook, Acuity Scheduling, Box, etc.

Summary: Registered Technologist for one of the largest independent, IAC accredited, office-based labs (Outpatient OBL) in southeast Michigan. Expert proficiency performing complex non-invasive vascular ultrasound exams to aid in the diagnosis and treatment of vascular disease, pre- and post-op, centered on best-practice and quality patient care.

• Specializing in advanced venous pathology as it relates to pelvic congestion syndrome, May-Thurner, POTS, Nutcracker Syndrome and lower extremity insufficiency, as well as advanced peripheral and abdominal arterial disease.
• Precise documentation of clinical findings to ensure accurate and high-quality care.
• Independent management of the outpatient vascular lab including but not limited to ordering supplies, stocking, equipment maintenance, placing service work orders, etc.
• Collaborating with technical staff during IAC re-accreditation and QA period to ensure highest-quality practice is maintained.
• Facilitating meaningful relationships and strengthening rapport with patients, vendors and co-workers through optimal diagnostic imaging and highest quality customer service.
• Collaborating with medical staff to determine appropriate treatment plans based on individual patient needs.
• Managed multiple tasks efficiently while adhering to established policies and procedures.
• Assist with any additional assignments to ensure the office runs efficiently.
• Proficiency using Streamline EHR, AdvancedMD EMR and VidiStar PACS; Mindray Ultrasound system and all office support technologies.

Summary: Serving as Lead Technologist for dedicated IAC accredited multimillion-dollar non-invasive vascular lab for a high-profile health system.

• Preparing and leading monthly educational and QA department meetings cooperatively with vascular surgeons. Presentations were eligible for APA-1 protected CME credits.
• Developed and implemented policies to meet and exceed departmental goals related to budget, reimbursement, performance, safety and quality.
• Always maintaining HIPAA compliance and auditing technical staff for continued compliance.
• Prepared and maintained IAC Accreditation and QA to support 30 years of continuous lab accreditation.
• Managing, scheduling, hiring and supporting professional development of technical staff.
• Acting liaison between technical staff, management, vascular surgeons, hospitalists as well as ancillary, ER and unit staff.
• Continuation of all previous duties associated with Tech II position.
• Student and new hire preceptor.
• Department operations supported with GE imaging systems, Parks ABI, EPIC EMR, PACS (Intellispace), office support systems (Teams, SharePoint, Workday, etc.).

Summary: Senior-Level Technologist for dedicated IAC accredited multimillion-dollar non-invasive vascular lab for a high-profile health system.

• Highly proficient in all non-invasive vascular testing modalities including interventional/sterile procedures.
• Identified potential vascular complications early through vigilant monitoring of patients' medical histories and current symptoms.
• Reduced appointment wait times by optimizing scheduling processes and effectively managing patient flow.
• Independently managed multiple inpatient and outpatient facilities (Grosse Pointe and Lenox).
• Lead and manage all department related operations for all associated satellite facilities.
• Verifying imaging orders for accuracy and proper diagnosis.
• Verifying diagnosis matches current coding specifications for maximum reimbursement of outpatient exams.
• Maintaining accurate study documentation related to exam types, critical findings, preliminary results, etc.

• Facilitated the growth and expansion of the Infant/Toddler program by developing and implementing age-appropriate lesson plans and classroom protocol for multiple classrooms.
• Providing a warm, welcoming environment that ensured the health and safety of children, families and staff.
• Developed and implemented NAEYC Accreditation portfolio for Infant/Toddler accreditation.
• Maintained accurate classroom files and documents.
• Documented and prepared developmental screening protocols.
• Management of assistant staff within classroom.
• Developed strong relational bonds through written and verbal communication between parents/guardians and caregivers.
• Participated in professional development opportunities.
• Assisted in all aspects of the school such as substituting, reception, kitchen and building tours.

• Senior FOH server for high-volume, upscale sports tavern with full-service bar.
• Welcome patrons as they arrive, ensuring a friendly and warm atmosphere.
• Accurately take food and beverage orders from customers, ensuring to clarify any dietary restrictions or preferences.
• Maintain an in-depth understanding of the menu, including ingredients, preparation methods, and potential allergens.
• Process customer payments accurately, including cash, credit cards, and digital payments.
• Maintaining dining area, tables, and service stations clean and organized throughout the shift.
• Adhering to health and safety regulations, including proper food handling and sanitation practices.
• Utilize persuasive communication skills to promote beyond the menu and anticipating guest needs, enhancing the dining experience and increasing sales.
• Assist in onboarding and training new servers, sharing best practices and company policies to ensure a cohesive team environment.
• Assist in inventory management by monitoring stock levels of food and supplies.
• Establish rapport with regular customers, remembering their preferences and creating a personalized dining experience.
• Engaging in continuous improvement by seeking feedback from customers and management to identify areas for personal and team improvement.