Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Haileigh Couri

Sacramento,CA

Summary

Skilled Registered Dental Assistant bringing 30 years of experience focused on maximizing success through effective use verbal, clinical and technical abilities. Organized and reliable professional adept at managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to assume additional responsibilities to achieve team goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Clinical Escalations Specialist

Dentsply Sirona
09.2022 - Current
  • Capable of working autonomously with minimal oversight.
  • Collaborates closely with Byte's Clinical Director, Clinical Operations Dentist, Clinical Operations Manager, and Clinical Support Team Manager.
  • Maintains professional interactions with Byte's treating dentists to address and support customer clinical concerns.
  • Communicates effectively with treating dentists through Outlook email and Teams video calls.
  • Utilizes Microsoft Excel to monitor treating dentist clinical reviews and provide guidance to employees.
  • Provides clinical support and guidance to the escalation management team.
  • Collaborates with Byte's treatment planning team to create personalized treatment plans based on individual customer needs.
  • Handles escalated customer clinical concerns using Salesforce case management, Five9 softphone, and Microsoft Teams video calls.
  • Educates customers on clear aligner treatment and adjusts treatment protocols as needed, always prioritizing the customer's best interest.
  • Evaluates whether to continue, refine, or extend existing treatment plans.
  • Uses Slack for professional collaboration with colleagues.
  • Works effectively with all team members, demonstrating a positive and cooperative attitude.
  • Adaptable to change and consistently willing to assist others.
  • Independently researches and utilizes all available resources to troubleshoot and resolve issues.

Lead Orthodontic Assistant, RDA

Talbot Orthodontics
10.2020 - 09.2022
  • Lead Registered Dental Assistant managing scheduled appointments, maintaining records and charting.
  • Daily use of computers as well as telephone for appointment scheduling management.
  • Developed a paperless environment by implementing an online system to manage inventory and ordering efficiency while substantially saving in overhead.
  • Proficient with the use of Itero Scanner for clear aligner cases.
  • Proficient taking alginate and PVS impressions.
  • Proficient use of Dolphin software and Carestream imaging software.
  • Managed supply ordering and maintaining a budget.
  • Presented treatment plan and cost to the patient.
  • Proficient in records.
  • Trained all new employees in every aspect of the chairside duties.
  • Created office manual for the treatment coordinator and new staff onboarding.

Clinical Supervisor, RDA

Peninsula Orthodontic Group
02.2012 - 10.2020
  • Assists the doctor with the supervision of all other DA's and RDA's
  • Coordinates the flow of the practice and clinical activities
  • Performs patient scheduling, payments and insurance verification
  • Maintains all supplies for the office
  • Maintains all sterilization and OSHA regulations.

Education

Diploma -

Charles Page High School
Sand Springs, OK
05.1997

Skills

  • Team-oriented and proactive self-starter
  • Rapid learner with strong typing and computer skills
  • Committed to exceptional customer service
  • Receptive to constructive feedback and eager to adapt and grow
  • Punctual and dependable
  • Capable of performing equipment maintenance and repairs
  • Maintains professional relationships and a positive attitude with co-workers, patients, staff, and vendors
  • Experienced in training others
  • Highly organized with strong team management abilities
  • Proficient in Microsoft Excel, Outlook, PowerPoint, Word, and Publisher
  • Creative and effective both independently and in team settings
  • Certified BLS Provider
  • Coronal Polishing Certificate
  • Pit and Fissure Sealant Certificate

Certification

  • Registered Dental Assistant, 91654
  • Dental Radiology Safety Course licensed in California and Oklahoma
  • BLS Certified
  • Pit and Fissure Sealants

Timeline

Senior Clinical Escalations Specialist

Dentsply Sirona
09.2022 - Current

Lead Orthodontic Assistant, RDA

Talbot Orthodontics
10.2020 - 09.2022

Clinical Supervisor, RDA

Peninsula Orthodontic Group
02.2012 - 10.2020

Diploma -

Charles Page High School

Similar Profiles

CREATE PROFILE
Haileigh Couri