To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Coordinated with community resources to enhance quality of healthcare services available to students in need.
Developed emergency response protocols that effectively managed critical situations involving student injuries or illnesses.
Developed care plans and made referrals as necessary for students with health concerns or injuries.
Administered medications according to physician orders, monitoring for adverse reactions or side effects in timely manner.
Reduced absenteeism rates by addressing underlying health issues through early intervention strategies.
Oversaw health services for school of 700 students and faculty.
Customer Service
Wolverine Worldwide
02.1997 - 12.2019
Business lead for four catalog brands; coordinating efforts with marketing, finance, web design, two call centers and distribution to ensure catalog success
Employed for (22 years) in Customer Service
Previous roles during employment were facility buyer, distribution technician and outbound customer support service center.
Maintained Maintenance inventory to help achieve 99.2% facility uptime
Followed up with vendors to insure on time delivery
Input / processed purchase orders for above
Maintained records of financial transactions
Experienced in Shipping, Quality, Human Resources, and general warehouse equipment /operations
Responsible for putting workload plans to floor
Answer all inbound calls and emails in support of customer needs
Process Bill of Ladings for all truckloads
Scheduled carrier appointments by phone
Scan all Bill of Ladings and post on SOLE for other branches
Highly skilled in training new customer service associates
Prepared weekly workload percentage reports for management team.
Education
LPN program Diploma - Practical Nursing
Sullivan University
Louisville, KY
12.2020
Skills
Excellent trainer, communicator and team player
MS Office consisting of: Microsoft Word, Excel, Access, PowerPoint and Microsoft Windows XP Pro
Hearing and Vision Screening
Physical examination
Nutrition counseling
Parent Communication
Medication Administration
Suicide Awareness Training
Certified in CPR/AED
Timeline
LPN School Nurse
Career Staffing Unlimited
08.2021 - Current
Customer Service
Wolverine Worldwide
02.1997 - 12.2019
LPN program Diploma - Practical Nursing
Sullivan University
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