Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Community Service
Awards
Coursework
Timeline
Generic

ANGELA VAUGHN

BIRMINGHAM

Summary


Professional mail carrier with robust experience in delivering mail and packages efficiently and accurately. Proven track record in collaborating with team members to ensure timely and organized distribution. Adaptable to changing routes and schedules, maintaining high standards of customer service and reliability. Strong skills in route navigation, time management, and handling various delivery tasks.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Knowledgeable service advisor with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.


Overview

30
30
years of professional experience

Work History

City Carrier

USPS
05.2021 - Current
  • Planned and cased mail in sequence of delivery for designated route.
  • Maintained safety standards while driving, resulting in zero accidents during tenure.
  • Delivered packages and mail to business and people in local area.
  • Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
  • Delivered priority mail with punctuality, meeting critical deadlines for both residential and commercial clients.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.

Office Manager/Human Resources

CC Transportation Llc
02.2020 - 04.2021
  • Oversaw day-to-day administrative operations, ensuring smooth functioning and timely completion of tasks.
  • Improved office efficiency by implementing organizational systems and streamlining workflows.
  • Coordinated schedules and meetings for senior staff to enhance productivity and collaboration.
  • Strengthened vendor relationships with timely communication and effective negotiation.
  • Organized detailed records to maintain compliance and accessibility for audits.
  • Enhanced team performance by mentoring staff and resolving workplace challenges.
  • Managed budgets to optimize resource allocation and reduce unnecessary expenses.
  • Supervised procurement processes, ensuring timely delivery of necessary supplies.
  • Improved employee satisfaction by addressing concerns and facilitating team-building initiatives.
  • Directed office redesign projects to improve workspace functionality and aesthetics.
  • Facilitated onboarding process for new hires to ensure smooth integration into the team.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Customer Service Rep

Metro Pcs by T-Mobile
06.2019 - 01.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Participated in training programs to enhance product knowledge and customer service skills.

Service Advisor

Iron City Ford
09.2018 - 04.2019
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.

Service Advisor

Ernest McCarty Quick Lane
03.2018 - 09.2018
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.

Assistant Manager

Family Dollar
05.2017 - 04.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Waitress/ Grill lock

Waffle House
07.2015 - 08.2016
  • Delivered exceptional dining experiences by providing attentive service and promptly addressing guest needs.
  • Improved table turnover rates by efficiently taking and delivering orders.
  • Maintained clean and organized dining areas for a welcoming atmosphere.
  • Assisted customers with menu selections to ensure satisfaction and accommodate dietary preferences.
  • Increased repeat business with friendly and professional customer interactions.
  • Managed payment transactions to ensure accuracy and efficiency.
  • Delivered beverages and meals to tables with precision and courtesy.
  • Maintained knowledge of daily specials and promotions to upsell menu items effectively.
  • Supported restaurant operations by restocking supplies and monitoring inventory levels.
  • Enhanced teamwork and communication to ensure smooth daily operations.
  • Contributed to overall customer satisfaction by anticipating guest needs and exceeding expectations.
  • Followed health and safety standards to provide clean and safe dining experiences.

Shampoo tech, Hairstylist

Tommie’s House of Beauty
06.2005 - 11.2014
  • Enhanced client satisfaction by providing expert styling and personalized consultations.
  • Offered recommendations for hair care products to help clients maintain styles between visits.
  • Improved salon efficiency by managing appointment schedules and minimizing wait times.
  • Assisted clients to achieve desired looks with careful attention to detail and style preferences.
  • Maintained cleanliness and organization of workstations for a safe and welcoming environment.
  • Boosted customer loyalty by developing strong relationships and understanding individual needs.
  • Developed creative solutions for hair styling challenges, leading to increased customer satisfaction.
  • Engaged in continuous education to stay updated with latest trends and techniques.
  • Executed precise cuts and color techniques, enhancing overall client appearance.
  • Developed rapport with clients to ensure a personalized and enjoyable experience.
  • Provided consultations to recommend styles that complement individual features and lifestyles.
  • Managed inventory for hair products to ensure availability and meet client needs.

Customer Service Representative, Editor

H & R Block
01.2001 - 04.2006
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Cashier, Opener

Taco Bell
05.1995 - 11.2000
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

Associate of Applied Science - Office Administrative

Virginia College At Birmingham
Birmingham, AL

Skills

  • Handheld scanner operation
  • Professional relationships
  • Package handling
  • Excellent multitasking
  • Customer service experience
  • Written and verbal communication
  • Customer engagement
  • Clean driving record

Accomplishments

  • Supervised team of [20] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Volunteer Community Service

  • Team mom for Central Park 95lbs Football team 2009
  • Coordinator for the Box Top at the Central Park Elementary
  • Coordinator for fund raisers at Greater Saint Paul CME Church
  • Involved in the parent PTA at Central Park Elementary and Green Acres Middle School

Awards

  • Dean’s List
  • Spring 2009 at Virginia College
  • Summer 2010 at Virginia College
  • Certified Patient Account Representative, 2011

Coursework

Medical Law & Ethics, Medical Insurance Procedures, Clinical Office Procedures I & II, Anatomy and Physiology I & II, Medical Terminology, Pharmacology, Drug Administration, Excel, PowerPoint, Access, Word, Keyboarding, Basic Accounting

Timeline

City Carrier

USPS
05.2021 - Current

Office Manager/Human Resources

CC Transportation Llc
02.2020 - 04.2021

Customer Service Rep

Metro Pcs by T-Mobile
06.2019 - 01.2020

Service Advisor

Iron City Ford
09.2018 - 04.2019

Service Advisor

Ernest McCarty Quick Lane
03.2018 - 09.2018

Assistant Manager

Family Dollar
05.2017 - 04.2018

Waitress/ Grill lock

Waffle House
07.2015 - 08.2016

Shampoo tech, Hairstylist

Tommie’s House of Beauty
06.2005 - 11.2014

Customer Service Representative, Editor

H & R Block
01.2001 - 04.2006

Cashier, Opener

Taco Bell
05.1995 - 11.2000

Associate of Applied Science - Office Administrative

Virginia College At Birmingham

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ANGELA VAUGHN