SYLENA WALKER

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answered incoming calls and emails, providing frontline customer support or assistance win product and service transactions Answered inbound calls, chats and emails to facilitate customer service Provided efficient and courteous service to customers. Operated cash register and accurately processed payments, returns, and exchanges. Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.