Summary
Overview
Work History
Education
Skills
Timeline
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Tira Callaway

Aurora ,CO

Summary

Driven professional with a robust background in logistics and customer service, notably at USPS. Excelled in enhancing mail handling efficiency and fostering customer trust through meticulous package sorting and staff training. Demonstrates exceptional multitasking capabilities and interpersonal skills, ensuring high standards of workplace safety and operational excellence.

Overview

5
5
years of professional experience

Work History

PSE Clerk

USPS
Parker, CO
05.2024 - Current
  • Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
  • Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
  • Loaded and unloaded shipping containers and vehicles.
  • Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
  • Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
  • Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.

Mail Handler

USPS
Denver, CO
01.2024 - 05.2024
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized workspace to facilitate efficient mail handling processes.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.

    • Warehouse Manager

    Allwell Rents
    Englewood, CO
    08.2019 - 12.2023
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.

    • Behavior Technician

    Devereux Cleo Wallace
    Westminster, CO
    03.2022 - 06.2022
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.

    • Education

    Criminal Justice

    Bacone College
    Muskogee, OK

    Associates - General Studies

    Northeastern Junior College
    Sterling, CO
    06.2010

    General Studies - General

    Dakota Ridge High School
    Littleton, CO
    05.2008

    Skills

    • Package handling
    • Multi-tasking Capabilities
    • Workplace Safety
    • Shipping and receiving
    • Filing systems
    • Data entry proficiency
    • Deadline Management
    • Adherence to Policies
    • Document processing
    • Mail Sorting
    • Sales Support
    • Supply Management
    • Federal law
    • Computer savvy
    • Problem-solving skills
    • Handling and sorting mail
    • Loading and unloading
    • Team Collaboration
    • Verbal/written communication
    • Postal regulations
    • Weight Calculations
    • Distribution Services
    • Retail Sales
    • Equipment Operation
    • Documentation
    • Shipping procedures
    • Sorting procedures
    • Production goal setting
    • Staff Development
    • Federal guideline proficiency
    • Sales background
    • Post office operations
    • Proficient in Software
    • Postal law proficiency
    • Pricing Structures
    • Fee Collection
    • Mailing restriction expertise
    • Teamwork and Collaboration
    • Customer Service
    • Time Management
    • Attention to Detail
    • Multitasking
    • Multitasking Abilities
    • Problem-solving abilities
    • Reliability
    • Excellent Communication
    • Organizational Skills
    • Active Listening
    • Effective Communication
    • Adaptability and Flexibility
    • Relationship Building
    • Retail services
    • Team building
    • Interpersonal Skills
    • Self Motivation
    • Professionalism
    • Goal Setting
    • Time management abilities
    • Professional Demeanor
    • Clerical Support

    Timeline

    PSE Clerk

    USPS
    05.2024 - Current

    Mail Handler

    USPS
    01.2024 - 05.2024

    Behavior Technician

    Devereux Cleo Wallace
    03.2022 - 06.2022

    Warehouse Manager

    Allwell Rents
    08.2019 - 12.2023

    Criminal Justice

    Bacone College

    Associates - General Studies

    Northeastern Junior College

    General Studies - General

    Dakota Ridge High School

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