Tara Shoemaker
Chillicothe
Summary
Dynamic PSE Clerk with USPS, recognized for enhancing operational efficiency and customer satisfaction. Expert in mail sorting and package handling, I excel in deadline management and problem-solving. Trained new staff, fostering a collaborative environment while adhering to safety protocols. Proven ability to upsell services, contributing to revenue growth and service excellence.
Overview
1
1
year of professional experience
Work History
PSE Clerk
USPS, United States Postal Service
Chillicothe, OH
09.2024 - Current
- Processed incoming and outgoing mail efficiently, adhering to USPS standards for quality and accuracy.
- Assisted customers with inquiries, providing information on services and resolving issues promptly.
- Managed inventory of shipping supplies, ensuring availability for daily operations and reducing delays.
- Operated postal equipment, including scales and sorting machines, maintaining optimal functionality through routine checks.
- Trained new clerks on operational procedures, fostering a supportive learning environment to enhance team performance.
- Implemented best practices for safety compliance during all operational tasks, contributing to a secure work environment.
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Loaded and unloaded shipping containers and vehicles.
- Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
- Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
- Upheld a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment.
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Contributed to loss prevention efforts by adhering strictly to security policies regarding sensitive materials or restricted items in the mail stream.
- Stayed current on USPS regulations and updates through regular attendance at training sessions or team meetings, applying new knowledge to daily tasks for continuous improvement in service quality.
- Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.
- Performed data entry tasks with high accuracy levels to ensure proper documentation of all incoming/outgoing parcels within the system.
- Optimized time management skills while working under tight deadlines for daily dispatches of outgoing mail.
- Demonstrated adaptability when rotating between various tasks such as window clerk duties, bulk mail processing, or collection route coverage as needed.
- Boosted revenue by upselling additional postal products and services when appropriate during customer interactions.
- Sorted mail according to size, shape and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Upsold postal services like insurance and tracking.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Provided service and sales to walk-in customers.
- Monitored performance of junior team members and offered support.
Education
High School Diploma - General Studies
Sarasota HS
Sarasota, FL2004
Skills
- Package handling
- Workplace safety
- Shipping and receiving
- Filing systems
- Deadline management
- Adherence to policies
- Mail sorting
- Sales support
- Document processing
- Multi-tasking capacity
- Cash handling experience
- Microsoft office expertise
- Federal law
- Computer savvy
- Problem-solving skills
- Handling and sorting mail
Timeline
PSE Clerk
USPS, United States Postal Service
09.2024 - Current
High School Diploma - General Studies
Sarasota HS