Whitney Harrison
Charlotte,NC
Summary
Responsible and motivated, potential candidate ready to apply experienced work knowledge into new workplace and environment. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job/career seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
PSE Clerk
United States Postal Service, USPS
Charlotte, NC
11.2023 - Current
- Assisted customers with their postal needs, such as sending packages and buying stamps.
- Organized mail into appropriate categories and sorted them according to post office regulations.
- Processed money orders, certified letters, and other payment transactions.
- Maintained accurate records of all incoming and outgoing mail items.
- Performed data entry duties for tracking mail and other related activities.
- Operated mail processing equipment and manually sorted mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Processed payments and handled cash using point of sale (POS) computer system.
- Offered support and advice to newer personnel to improve performance.
- Routed all classes of mail in sequence of delivery along established route.
Technical Specialist
2020 Communications
Charlotte, NC
01.2023 - Current
- Assisted in the installation, testing and maintenance of hardware and software systems.
- Provided technical assistance to clients by troubleshooting system problems.
- Developed detailed documentation for network infrastructure.
- Monitored performance of computer systems and networks to ensure proper operation.
- Performed regular maintenance on servers and other networking equipment.
- Configured various types of routers, switches, firewalls, and VPNs.
- Collaborated with IT teams to develop solutions for complex technical issues.
- Resolved customer inquiries regarding system setup and usage via phone and email support tickets.
- Created user accounts, managed passwords, configured access rights, and provided training when necessary.
- Troubleshot malfunctions and diagnosed issues for equipment and components.
- Managed computer hardware and software by installing new components and updating existing parts.
- Performed inventories on computers and computer repair equipment.
- Troubleshot and resolved problems with programs and systems.
- Worked alongside production teams to coordinate smooth transitions and resolve quality issues.
Retention Specialist
Spectrum
Charlotte, NC
06.2019 - 07.2022
- Conducted customer service surveys to identify areas of improvement in customer retention.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Developed strategies to improve customer experience and increase loyalty.
- Provided detailed reports on customer feedback and retention metrics for management review.
- Researched competitive offerings and identified opportunities for improving our product offering.
- Utilized CRM software to track customer interactions, record feedback, and monitor progress towards goals.
- Generated monthly reports outlining progress made towards meeting retention objectives.
- Worked closely with sales team members to ensure successful onboarding of new clients.
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Explained new products and services to customers.
- Received information regarding identified problems and devised responses to satisfy concerns.
- Referred unresolved customer service issues to designated departments for investigation.
- Verified order changes to resolve customer complaints or concerns.
Security Officer
Atrium Health University City
Charlotte, NC
03.2019 - 06.2019
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Completed incident reports to record security or loss prevention incidents.
- Documented security-related situations and submitted in-depth reports to superiors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Observed patrons and customers to quickly address security situations.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Searched individuals and baggage for weapons and other prohibited items.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Monitored access control systems and key code records for suspicious activities.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Identified suspicious activity to determine appropriate response.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored security cameras to identify and respond to suspicious activity.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Searched bags manually to identify prohibited items and contraband.
Security Officer
Allied Universal Security Services
Richmond, VA
04.2015 - 06.2019
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Provided escorts for visitors as needed throughout the facility.
- Maintained accurate logs of all security related activities.
- Assisted in the development and implementation of security policies and procedures.
- Performed first aid and CPR when necessary during emergency situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Searched bags manually to identify prohibited items and contraband.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Patrolled crowds during events to preserve order and promote security.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Identified suspicious activity to determine appropriate response.
- Monitored security cameras to identify and respond to suspicious activity.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Maintained high levels of alertness throughout shifts.
- Provided friendly and professional assistance to employees, visitors and customers.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Investigated reported incidents to protect company assets.
- Monitored access control systems and key code records for suspicious activities.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Searched individuals and baggage for weapons and other prohibited items.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Reported safety hazards for remediation response.
- Completed incident reports to record security or loss prevention incidents.
- Verified photo IDs and tickets to allow guests passage.
- Monitored premises and recorded activity in daily officer reports.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Problem Solver
Amazon Fullfilment Center
Chester, VA
08.2010 - 04.2016
- Identified and analyzed complex problems to develop effective solutions.
- Developed innovative strategies for resolving customer complaints and difficult situations.
- Created detailed reports outlining problem solving techniques used in specific cases.
- Provided technical advice on product issues, design specifications, and software upgrades.
- Collaborated with other departments to identify root causes of systemic problems.
- Conducted research into industry best practices for problem-solving approaches.
- Gathered information from customers to accurately diagnose system issues and ensure successful resolutions were achieved.
- Evaluated existing processes, procedures, and policies to determine where improvements could be made.
- Maintained accurate records of all service requests, including troubleshooting steps taken and outcomes.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Defined and determined cause of problem to identify, prioritize and select alternatives.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
High School Diploma -
John F. Kennedy High School
Paterson, NJ06-2009
Skills
- Patient Billing Support
- Transfer Coordination
- Records Scanning
- Arranging Transportation
- Discharge Support
- Supply Restocking
- Correspondence Writing
- Multi-Line Phone System
- Forms Processing
- Phone Reception
- Document processing
- Deadline Management
- Mail Sorting
- Sales Support
- Shipping and receiving
- Microsoft Office expertise
- Workplace Safety
- Cash handling experience
- Computer savvy
- Production goal setting
- Service-oriented
- Retail Sales
- Distribution Services
- Tracking protocols
- Postal service product knowledge
- Weight Calculations
- Confidentiality
- Proficient in iOS, Microsoft Office: Word, Excel, Power Point, Intel, Google, Teams, Windows, etc
- Shipping procedures
- Shipping and receiving proficiency
- Postal regulations
- Strong organization skills
- Documentation
- Equipment Operation
- Verbal/written communication
- Problem-solving skills
- Labeling packages
- Loading and unloading
- Multitasking
- Reliability
- Goal Setting
- Time Management
- Customer Service
- Task Prioritization
- Problem-solving abilities
- Organizational Skills
- Analytical Skills
- Adaptability and Flexibility
- Continuous Improvement
- Problem-Solving
- Written Communication
- Teamwork and Collaboration
- Professional Demeanor
- Self Motivation
- Interpersonal Skills
- Time management abilities
- Effective Communication
- Attention to Detail
- Decision-Making
- Active Listening
- Professionalism
- Excellent Communication
Timeline
PSE Clerk
United States Postal Service, USPS
11.2023 - Current
Technical Specialist
2020 Communications
01.2023 - Current
Retention Specialist
Spectrum
06.2019 - 07.2022
Security Officer
Atrium Health University City
03.2019 - 06.2019
Security Officer
Allied Universal Security Services
04.2015 - 06.2019
Problem Solver
Amazon Fullfilment Center
08.2010 - 04.2016
High School Diploma -
John F. Kennedy High School