AUDREY E RODRIGUEZ
San Antonio,TX
Summary
Detail-oriented professional with expertise in patient coordination, billing accuracy, and effective communication. Proven ability to manage patient records and resolve billing discrepancies, ensuring seamless operations and high-quality patient care.
Overview
14
14
years of professional experience
Work History
Unit Clerk
University Hospital - University Health System
San Antonio, Texas
03.2017 - Current
- Coordinated patient admissions and discharges for efficient workflow.
- Managed scheduling for medical staff and patient appointments.
- Maintained accurate patient records in electronic health systems.
- Assisted healthcare providers with clerical tasks in fast-paced environment.
- Communicated effectively with patients, families, and medical teams daily.
- Organized departmental supplies and ensured inventory accuracy regularly.
- Trained new staff on office procedures and software systems efficiently.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Assisted nursing and medical staff in clerical duties to support patient care.
- Maintained confidentiality of all patient information.
- Assisted in the preparation of patient charts and medical records.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
Collector
BAPTIST M & S IMAGINING
San Antonio, Texas
10.2020 - 11.2021
- Communicated with clients to resolve billing disputes and clarify account details.
- Processed insurance claims and followed up on claim status with providers.
- Reviewed patient records to verify accuracy of billing information before submission.
- Collaborated with healthcare professionals to address patient payment plans and options.
- Maintained detailed records of collections activities in the database system.
- Educated patients about their insurance benefits and coverage options effectively.
- Reviewed claims for coding accuracy.
- Met department goals by collecting overdue premiums within established timelines without compromising quality standards.
- Monitored incoming calls from customers seeking assistance with their insurance payments or policies.
- Adhered to all company regulations and procedures related to the collection process.
- Ensured compliance with state laws governing the collection of premiums on behalf of insurance companies.
Medical Insurance Collector
Foundation Surgical Hospital
San Antonio, TX
04.2017 - 09.2019
- Collected outstanding medical claims from insurance companies and patients.
- Reviewed and verified patient insurance information for accuracy.
- Communicated with healthcare providers to resolve billing discrepancies.
- Processed appeals for denied insurance claims efficiently.
- Maintained detailed records of payments and outstanding balances.
- Assisted patients with understanding their insurance benefits and obligations.
- Provided training to new staff on collection procedures and systems.
- Ensured compliance with HIPAA regulations related to patient privacy rights.
- Resolved discrepancies with insurance companies regarding claim payments.
- Answered incoming calls from patients concerning billing issues and payment plans.
- Reviewed, analyzed, and processed medical claims for accuracy and completeness.
- Analyzed trends in denials and rejections of submitted claims for reimbursement purposes.
- Managed accounts receivable activities including collections, follow-up, and appeals process.
- Provided customer service assistance to patients regarding their billing inquiries.
- Conducted research on unpaid bills to resolve outstanding balances due from patients and insurance companies.
- Verified patient information and insurance coverage.
Medical Insurance Collector
Seton Hospital
Austin, Texas
12.2015 - 02.2016
- Collected outstanding medical claims from insurance companies and patients.
- Reviewed and verified patient insurance information for accuracy.
- Communicated with healthcare providers to resolve billing discrepancies.
- Processed appeals for denied insurance claims efficiently.
- Maintained detailed records of payments and outstanding balances.
- Provided training to new staff on collection procedures and systems.
- Resolved discrepancies with insurance companies regarding claim payments.
- Reviewed, analyzed, and processed medical claims for accuracy and completeness.
- Analyzed trends in denials and rejections of submitted claims for reimbursement purposes.
Medical Insurance Collector
Christus Santa Rosa Hospital
San Antonio, TX
03.2012 - 04.2015
- Collected outstanding medical claims from insurance companies and patients.
- Reviewed and verified patient insurance information for accuracy.
- Communicated with healthcare providers to resolve billing discrepancies.
- Processed appeals for denied insurance claims efficiently.
- Maintained detailed records of payments and outstanding balances.
- Assisted patients with understanding their insurance benefits and obligations.
- Provided training to new staff on collection procedures and systems.
- Ensured compliance with HIPAA regulations related to patient privacy rights.
- Performed daily audits of patient accounts to identify potential areas of improvement.
- Resolved discrepancies with insurance companies regarding claim payments.
- Answered incoming calls from patients concerning billing issues and payment plans.
- Reviewed, analyzed, and processed medical claims for accuracy and completeness.
- Analyzed trends in denials and rejections of submitted claims for reimbursement purposes.
- Managed accounts receivable activities including collections, follow-up, and appeals process.
- Provided customer service assistance to patients regarding their billing inquiries.
- Identified delinquent accounts requiring additional collection efforts through skip tracing techniques.
- Conducted research on unpaid bills to resolve outstanding balances due from patients and insurance companies.
Education
Associate of Arts - ACADEMIC
San Antonio College
San Antonio, TXSkills
- Medical billing
- Claims processing
- Patient scheduling
- HIPAA compliance
- Electronic health records
- Insurance verification
- Customer relationship management
- Workflow coordination
- Data entry accuracy
- Effective communication
- Team collaboration
- Training and mentoring
- Attention to detail
- Correspondence writing
- Multi-line phone system
- Phone reception
- Arranging discharges
- Medical records maintenance
- Forms processing
- Preparing charts
- Retrieving medical records
- Healthcare software
- Medical terminology proficiency
- Medical terminology
- Reception management
- Supply restocking
- Documentation skills
- Medical forms
- Patient billing support
- Records scanning
- Documentation review
- Patient interviewing
- Payment plan options
- Employee scheduling
- Payment scheduling and collection
- Claim forms
- Organizational skills
- Clerical support
- Medical billing codes
- Outpatient procedures
- Medical Procedures Understanding
- Customer service
- Electronic recordkeeping
Languages
Spanish
Elementary
Timeline
Collector
BAPTIST M & S IMAGINING
10.2020 - 11.2021
Medical Insurance Collector
Foundation Surgical Hospital
04.2017 - 09.2019
Unit Clerk
University Hospital - University Health System
03.2017 - Current
Medical Insurance Collector
Seton Hospital
12.2015 - 02.2016
Medical Insurance Collector
Christus Santa Rosa Hospital
03.2012 - 04.2015
Associate of Arts - ACADEMIC
San Antonio College