Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angela Vaughn

Chicago,Il

Summary

Resilient, dependable, and dedicated individual with 10+ years customer service experience, former assistant store director, trained clinical medical assistant, and all around team player is seeking a reputable company to learn, work, and grow with.

Recent graduate with foundational knowledge in Community Healthcare and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Service Desk Associate/Produce Clerk

Treasure Island
03.2007 - 09.2017
  • Customer service, cash handling, refunds, and worked store phones.
  • Stock and inventory, maintained fresh squeezed juice bar.

Assistant Store Director

Game Crazy
09.2002 - 06.2007
  • Customer service, bank transfers, cashiering, training new employees, shipping and receiving, community outreach activities, phone answering, and maintaining store daily functions.

Service Desk Associate

Goldblatts
02.1998 - 10.2002
  • Customer service, phones, data entry, cashiering, bank transfers, train new cashiers.

Small sorter

UPS
06.1997 - 02.1998
  • Data entry, lifting, and labeling packages.

General merchandise clerk

Jewel Osco
08.1991 - 04.1994
  • Customer service, faced, stocked, and maintained the assigned section.

Education

High School Diploma -

Wendell Phillips H.S.
06-1992

Certificate -

Chicago School of Phlebotomy
02-2021

Kennedy King College
06-2013

Northeastern Illinois University
06-1999

Community Healthcare Worker Certificate -

Malcolm X College
Chicago, IL
05-2025

Skills

  • Customer service
  • Leadership
  • Large money handling
  • Computer and phone literate
  • Data entry
  • Empathy and patience
  • Verbal and written communication
  • Multitasking Abilities
  • Calm and professional under pressure
  • Reliability

Certification

  • Community Healthcare Worker - 08/2024-05/2025
  • Phlebotomy/Medical Assistant- 02/2020-10/2024

Timeline

Service Desk Associate/Produce Clerk

Treasure Island
03.2007 - 09.2017

Assistant Store Director

Game Crazy
09.2002 - 06.2007

Service Desk Associate

Goldblatts
02.1998 - 10.2002

Small sorter

UPS
06.1997 - 02.1998

General merchandise clerk

Jewel Osco
08.1991 - 04.1994

High School Diploma -

Wendell Phillips H.S.

Certificate -

Chicago School of Phlebotomy

Kennedy King College

Northeastern Illinois University

Community Healthcare Worker Certificate -

Malcolm X College

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