Angela Walsh
Chicopee,MA
Summary
Helpful CNA committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations and examining for symptoms. Compassionate approach to dealing with those under duress.
Overview
3
3
years of professional experience
Work History
Server
Red Robin
Holyoke, MA
07.2021 - Current
- Effectively managed multiple tables simultaneously during peak hours.
- Demonstrated thorough knowledge of menu items, ingredients, and allergens.
- Utilized upselling techniques to maximize sales opportunities per table.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Promoted special offers or events to increase sales revenue.
- Collaborated with team members to ensure efficient service delivery.
- Handled cash transactions and operated POS system accurately.
CNA
Tempus Unlimited
Springfield, MA
03.2023 - 12.2024
- Performed routine tasks such as feeding, toileting, and ambulation assistance.
- Facilitated group recreational activities promoting social interaction among residents.
- Maintained a clean, safe environment for patients and staff.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Provided emotional support to patients and their families during difficult times.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Education
High School Diploma -
Haverhill High School
Haverhill, MA07-2010
Timeline
CNA
Tempus Unlimited
03.2023 - 12.2024
Server
Red Robin
07.2021 - Current
High School Diploma -
Haverhill High School