Angela Weatherly
Lithonia,GA
Summary
Dynamic and results-driven Lead Bartender at Juicy Crab, recognized for enhancing customer satisfaction through expert mixology and superior service. Proven ability in staff management and liquor/beer/wine ordering, successfully creating promotions that increased foot traffic. Committed to maintaining cleanliness standards while fostering a welcoming atmosphere for patrons.
Overview
15
15
years of professional experience
Work History
Lead Bartender
Juicy Crab
Lithonia, GA
08.2022 - Current
- Kept detailed inventories and placed orders weekly for liquor, beer, and wine.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained ALL new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment. Created the current happy hour menu.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server/Bartender
On The Border
Duluth, GA
02.2011 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Criminal Justice
Clark Atlanta University
Atlanta, GACriminal Justice
University of Maryland, Eastern Shore
Princess Anne, MDSkills
- Customer service
- Suggestive selling
- Staff management
- Inventory
- Superior customer service
- Cleanliness standards
- Expert mixology
- Ordering supplies
- Menu development
Timeline
Lead Bartender
Juicy Crab
08.2022 - Current
Server/Bartender
On The Border
02.2011 - 05.2021
Criminal Justice
Clark Atlanta University
Criminal Justice
University of Maryland, Eastern Shore