Angela Webber
Aurora,IL
Summary
I have been out of the workforce for a while, being a mom and caregiver. I am very excited to jump back into a new job/career. I am a life loving, energetic personality that loves people.
I provide excellent customer service in all situations.
Teamwork is a must, a strong bond with my team is imperative.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
23
23
years of professional experience
Work History
Manager of a Cannabis Delivery Company
Rebud
Los Angeles, California
12.2020 - 11.2021
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Conducted performance reviews for team members.
- Coached, mentored and trained team members in order to improve their job performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with regulatory requirements and industry standards.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led a team of 27 employees, ensuring high productivity and excellent customer service.
Management
Slibuy
Shorewood, Illinois
08.2016 - 06.2018
- Utilized computer systems such as Warehouse Management System or Transportation Management System.
- Performed vineyard management activities such as pruning, canopy management, irrigation, and pest control.
- Performed airway management procedures including tracheal intubation and mechanical ventilation management.
- Assisted in the development of management reports for senior management review.
- Established processes for effective project management including timeline tracking, resource allocation, budgeting, risk management.
- Advised senior management on best practices related to client relationship management.
- Organized warehouse space for efficient storage of goods.
- Loaded and unloaded shipments from delivery trucks with manual pallet jacks or powered lift equipment.
- Collaborated with supervisors and managers regarding daily tasks that need attention.
- Maintained accurate records of deliveries made during shift using computerized tracking systems.
- Inspected products for any damages prior to stocking shelves.
- Received and processed incoming orders, verifying accuracy of items, quantities, and pricing.
- Sorted items according to size, type, color, style. before storing them in their respective bins or shelves.
- Organized returned goods so they can be restocked quickly and efficiently.
- Participated in physical inventories when necessary.
- Unpacked boxes and checked contents against invoices or other documents.
- Ensured that all safety policies were followed while operating material handling equipment such as forklifts, ladders, in order to avoid accidents or injuries on the job site.
- Assisted in preparing orders for shipping by packing products into containers or wrapping them onto pallets for transportation purposes.
- Cleaned work area after each shift in order to maintain a safe working environment.
- Maintained inventory records and updated stock lists on a regular basis.
- Assembled customer orders from stock and placed orders on pallets or shelves ready for shipment.
- Identified damaged or defective items and reported them to supervisor immediately.
- Used pallet jacks to move items to and from warehouse locations.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Packed boxes and stock using organizational guidelines.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Supervised staff in a variety of tasks to ensure efficient operations.
- Responded promptly to customer inquiries or complaints regarding products or services provided by the company.
Aldi
Shift Manager
Yorkville, IL
02.2005 - 05.2010
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Achieved cost-savings by developing functional solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Owner
Giddy Up Saloon
Oak Forest, Illinois
04.2005 - 10.2009
- Provided direction and guidance to employees.
- Organized staff rotations to maximize efficiency and customer service.
- Ensured all alcoholic beverages were served according to legal guidelines.
- Adjusted prices based on market conditions or customer feedback.
- Coordinated catering services for private parties or special events held at the restaurant.
- Monitored bar performance metrics to identify areas of improvement.
- Established standard operating procedures for the bar area.
- Developed relationships with vendors, distributors, and local businesses.
- Maintained strict compliance with health and safety regulations in the bar area.
- Performed cash handling duties including deposits into bank accounts.
- Supervised a team of up to 15 bartenders during peak hours of operation.
- Managed promotional activities related to the bar area such as happy hour specials or discounts.
- Trained new employees on restaurant policies and procedures.
- Reviewed food orders from kitchen staff for accuracy before delivery to guests.
- Created promotions and special events to drive sales growth.
- Analyzed monthly financial statements for beverage sales trends.
- Scheduled periodic inventories of liquor, beer, wine, mixers, glassware.
- Conducted regular meetings with bartenders to discuss performance goals and objectives.
- Assessed bar inventory levels regularly to determine ordering needs.
- Ordered supplies as needed such as straws, napkins, condiments.
- Resolved customer complaints promptly and professionally.
- Inspected equipment daily for cleanliness, functionality, and safety standards.
- Negotiated contracts with suppliers to ensure quality and cost-effective products.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
- Hired, trained and motivated staff to fill all restaurant openings.
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
- Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Optimized profits by controlling food, beverage and labor costs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Explained goals and expectations required of trainees.
- Assisted staff by serving food and beverages or bussing tables.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
Managing Bartender
Jay’s Pub
Crestwood, Illinois
07.1998 - 01.2005
- Monitored cash flow at the register throughout the shift to ensure accuracy of financial transactions.
- Developed effective strategies for increasing customer satisfaction and loyalty.
- Implemented cost-saving measures without sacrificing quality or service levels.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Kept updated on trends related to craft cocktails and specialty drinks in order stay competitive.
- Hired, trained, scheduled, evaluated, and supervised bar staff members.
- Created daily reports outlining liquor sales figures for management review.
- Established relationships with vendors to negotiate prices on products purchased for the bar.
- Provided leadership to ensure that all employees followed food safety guidelines including proper storage techniques and sanitation practices.
- Maintained accurate records of liquor inventory and sales figures.
- Performed tasks such as cleaning glasses or wiping down surfaces in order to maintain cleanliness in the bar area.
- Communicated customer orders to bar staff and kitchen personnel, ensuring accuracy.
- Enforced safety rules within the bar environment to protect customers from harm.
- Ordered beer, wine, spirits, glassware, garnishes, ice, napkins and other supplies needed to operate a successful bar.
- Managed opening and closing duties which included counting money in registers and setting up workstations.
- Processed payments using point of sale systems accurately and efficiently.
- Coordinated events such as happy hours, special promotions, and private parties.
- Verified identification from customers who appeared underage.
- Ensured compliance with all applicable laws and regulations regarding the sale of alcoholic beverages.
- Assisted with menu development by suggesting new drinks or cocktail recipes.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Poured wine, beer and cocktails for patrons.
- Upsold customers from shelf to premium brands to help boost sales.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Planned and coordinated special events to boost customer numbers and profits.
- Balanced daily registers and generated sales reports for management.
- Collected and organized daily till totals and tips.
- Trained new bartenders on drink preparation and upselling techniques.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Supported serving staff in delivering accurate and well-presented food orders.
- Filled and served various beverages for customers.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Worked in close collaboration with team members to ensure customers received high-quality service.
CSR
Apria Healthcare
Burr Ridge, Illinois
05.1999 - 05.2002
- Maintained records of customer interactions, transactions, comments and complaints.
- Performed account maintenance activities such as updating client information in databases.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Provided customer service support to customers over the phone and by email.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Researched required information using available resources.
- Followed up with customers to ensure their satisfaction.
- Participated in team meetings or training sessions when necessary.
- Handled customer inquiries and complaints in a timely manner.
- Assisted in the development of customer service procedures and policies.
- Processed orders, forms, applications, and requests.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Provided guidance on product features and benefits as well as troubleshooting techniques.
- Developed strategies to improve quality of customer service delivery.
- Maintained up-to-date knowledge of company products and services.
- Identified customer needs and provided appropriate solutions.
- Assisted customers with product selection based on their needs and preferences.
- Consulted with customers regarding needs and addressed concerns.
- Processed customer account changes with proprietary software.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed strong customer relationships to encourage repeat business.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Collected deposits or payments and arranged for billing.
- Supported sales team members to drive growth and development.
- Took special orders in person and over telephone, generating additional revenue every month.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
High School Diploma -
Bremen High School
Midlothian, IL01-1997
Medical Science
South Suburban College of Cook County
South Holland, ILSkills
- Performance Management
- Staff Development
- Marketing
- Strategic Planning
- Project Management
- Staff Training and Development
- Staff Management
- Product Management
- Budget Control
- Time Management
- Team Leadership
- Complex Problem-Solving
- Verbal and written communication
- Cross-Functional Teamwork
- Communication with staff and customers
- Love working with people
Timeline
Manager of a Cannabis Delivery Company
Rebud
12.2020 - 11.2021
Management
Slibuy
08.2016 - 06.2018
Owner
Giddy Up Saloon
04.2005 - 10.2009
Aldi
Shift Manager
02.2005 - 05.2010
CSR
Apria Healthcare
05.1999 - 05.2002
Managing Bartender
Jay’s Pub
07.1998 - 01.2005
High School Diploma -
Bremen High School
Medical Science
South Suburban College of Cook County