Angela Westlove

Manage day to day operations of business. 16+ years in customer service with emphasis on retaining clientele and building long lasting relationships.

Manage/hire other contracted employees, train computer skills and business practices. Conduct performance appraisals; provide guidance, training and goal setting for staff. Manage inventory; order products when necessary.

Founded and grew active facebook group to currently 2400+ members in less than 2 years. Through extensive travel/outdoor knowledge/research, keep members engaged with content. Create and publish content on all social media platforms, including Facebook and Instagram, to grow an audience and build brand awareness.

Deliver outstanding customer service to guests while ensuring that their unexpressed needs and wishes are met. Go above and beyond guest expectations by embodying the under promise; over deliver method to make lasting impressions and create guests for life. Yearly performance review has improved from solid performer (2012) to strong performer (2013-2019). Nominated for employee of the year 2019.