Angela Wiliams

• Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
• Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
• Answered incoming telephone calls and scheduled appointments for clients.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
• Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
• Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
• Styled hair according to customer preferences.
• Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
• Consistently received positive performance reviews from guests.

Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Data entry for insurance companies, stocks and bonds companies, mortgage department for Bank of America.

Customer service representative for different companies.

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Sorted documents and maintained organized filing process.
• Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
• Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.

Support Technology for the mortgage department

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.