Angela Wilkerson
Oakland,CA
Summary
Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction
Overview
9
9
years of professional experience
Work History
Medical Administrative Assistant/Medical Assistant
Dr. Watson Office
01.2019 - 11.2023
- Organized paperwork such as charts and reports for office and patient needs.
- Answered incoming calls and inbound calls, routed messages and resolved patient inquiries within target timeframes.
- Maintained and updated patient records for accurate, current medical histories.
- Supported office staff and operational requirements with administrative tasks.
- Fax referrals reviewed patient charts filing, collect charts, vitals, prepare patients, prepare exam room.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Patient Coordinator
Primary Care
03.2015 - 12.2018
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Communicated with patients, caregivers and families members to relay diagnoses and treatment options.
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Observed patients and tracked progress and medications while administering [Type] therapies.
Education
No Degree - Medical Assistant
Castro Valley Adult & Career
Castro Valley, CA05.2018
Skills
- Multi-Line Phone Systems
- Patient Flow Management
- Document Management
- Patient Care and Confidentiality
- Patient Scheduling
- Medical Coding Understanding
- Customer Service Excellence
- HIPAA Compliance Knowledge
- Computer Skills
- First Aid & CPR Certified
- Vital Signs
- Understanding of Medical Terminology
- Medical Terminology
Timeline
Medical Administrative Assistant/Medical Assistant
Dr. Watson Office
01.2019 - 11.2023
Patient Coordinator
Primary Care
03.2015 - 12.2018
No Degree - Medical Assistant
Castro Valley Adult & Career
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