Engaged with customers to effectively build rapport and lasting relationships
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Certified Nursing Assistant
Clearwater Springs Assisted Living
Vancouver, WA
04.2020 - 01.2025
Reviewed patient progress to document effects of any prescribed medication.
Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Turned and repositioned patients to prevent bedsores.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Business Owner/Operator
Airport Shuttle NW
Vancouver, WA
09.2007 - 01.2013
Put together realistic budgets based upon costs and fees for successfully operating business.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Lent business acumen to meet day-to-day strategic objectives.
Reconciled daily sales, returns and financial reports in QuickBooks.
Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
Served as principal stakeholder over organization's complete operations
Education
Certificate of Completion - Certified Nurses Training
Mary Ann's CNA Training
Woodland, WA
04.2020
General Studies
Clark College
Vancouver, WA
03.2006
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Attention to detail
Maintaining confidentiality
Verbal and written communication
Documentation and recordkeeping
Professional and mature
Teamwork and collaboration
Timeline
Certified Nursing Assistant
Clearwater Springs Assisted Living
04.2020 - 01.2025
Sales and Administrative
Les Schwab Tire Center
08.2012 - Current
Business Owner/Operator
Airport Shuttle NW
09.2007 - 01.2013
Certificate of Completion - Certified Nurses Training