Angela Wood
Martinsville,VA
Summary
Dynamic and results-driven professional with extensive experience in customer service and food safety, notably at K&w Cafeterias. Proven ability to enhance customer satisfaction through quality control and effective conflict management. Skilled in food preparation and maintaining cleanliness, consistently exceeding expectations in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Restaurant Waiter
Quincys Steak House
Assembler
Elwood Staffing
12.2024 - 09.2025
- Assembled components according to specifications and quality standards.
- Operated hand tools and machinery to complete assembly tasks efficiently.
- Inspected finished products for defects and ensured compliance with quality control guidelines.
- Collaborated with team members to optimize workflow and improve production efficiency.
- Maintained a clean and organized work area to promote safety and productivity.
- Assisted in training new employees on assembly processes and safety protocols.
- Followed strict safety guidelines while performing assembly duties in a fast-paced environment.
- Increased production efficiency by assembling components quickly and accurately.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
- Gained expertise in operating multiple types of tools and machinery essential for efficient assembly processes, resulting in increased versatility within the role.
- Assembled parts correctly according to specifications, reducing quality issues.
- Completed tasks on time to meet quality and safety standards.
Cashier
Speedway Gas Station
06.2005 - 02.2006
- Assembled components according to specifications and quality standards.
- Operated hand tools and machinery to complete assembly tasks efficiently.
- Inspected finished products for defects and ensured compliance with quality control guidelines.
- Collaborated with team members to optimize workflow and improve production efficiency.
- Maintained a clean and organized work area to promote safety and productivity.
- Assisted in training new employees on assembly processes and safety protocols.
- Followed strict safety guidelines while performing assembly duties in a fast-paced environment.
- Increased production efficiency by assembling components quickly and accurately.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
- Gained expertise in operating multiple types of tools and machinery essential for efficient assembly processes, resulting in increased versatility within the role.
- Assembled parts correctly according to specifications, reducing quality issues.
- Completed tasks on time to meet quality and safety standards.
Picker Packer
Addeco
02.2024 - 12.2024
- Operated warehouse equipment to efficiently collect and package products for shipment.
- Ensured accurate labeling and documentation of orders prior to dispatch.
- Maintained cleanliness and organization in work area to meet safety standards.
- Collaborated with team members to streamline packing processes and reduce errors.
- Adapted quickly to varying workloads during peak order periods, maintaining productivity.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
- Followed orders precisely for correct items, sizes and quantities.
- Kept work areas neat, clean and free from debris.
- Safely and securely loaded items to prevent damage during transport.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise pallets to move in warehouse.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
Head Baker
K&w Cafeterias
01.2018 - 02.2019
- Supervised daily baking operations to ensure consistent product quality and adherence to recipes.
- Developed new recipes and seasonal offerings to enhance menu variety and customer satisfaction.
- Trained and mentored junior bakers on techniques, safety protocols, and equipment operation.
- Streamlined production processes, improving efficiency in dough preparation and baking schedules.
- Conducted inventory management for baking supplies, minimizing waste and optimizing stock levels.
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Conducted thorough quality control checks on all products before sale, ensuring compliance with food safety standards and customer expectations.
- Adapted production schedules based on seasonal demands, ensuring adequate stock levels for popular items during key periods throughout the year.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Assisted in designing visually appealing displays to showcase products effectively, attracting more customers to the bakery.
- Managed training, disciplining and motivating employees.
- Consistently met or exceeded sales goals by prioritizing customer service excellence and product quality assurance efforts.
- Assisted with creating promotions to highlight bakery offerings and drive sales.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
- Complied with health and safety codes to protect staff and customers.
- Maintained accurate inventory of baking supplies and ingredients.
- Produced consistently high-quality baked goods for customers.
- Cleaned and maintained kitchen equipment and oven.
- Replenished bakery items in display cases.
- Prepared dough for variety of pastries, cakes and breads.
- Trained new employees on bakery methods and procedures.
- Prepared frostings and other toppings for cakes and pastries.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Managed display cases to verify freshness and attractiveness of products.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Followed food safety standards when handling ingredients.
- Determined baking times for various items.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Decorated cakes, cupcakes and other pastries according to customer requests.
Bartender/Cashier
Bassett Moose Lodge
02.2010 - 05.2013
- Prepared and served a variety of alcoholic and non-alcoholic beverages to patrons.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Engaged with customers to provide excellent service and promote special events or offers.
- Implemented efficient work methods to enhance speed of service during peak hours.
- Monitored customer behavior to ensure responsible alcohol service and maintain a safe environment.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Handled cash and credit transactions accurately, ensuring compliance with financial procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Restaurant Waiter
Joe&Marys Cafe
03.2008 - 01.2010
- Delivered exceptional customer service by promptly attending to guest needs and requests.
Education
High School Diploma - Culinary Arts
Bassett High School
Bassett, VA06.1994
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Cash handling
- Table setting
- Food safety awareness
- Memory retention
- Food presentation
- Conflict management
- Complaint resolution
- Food service delivery
- Menu specials memorization
- Food hygiene
- Mixed drinks
- Large party coordination
- Food preparation knowledge
- Food service promotion
- Menu description knowledge
- Beverage knowledge
- Menu design
- Courteous demeanor
- Attention to detail
- Order accuracy
- Safe food handling
- Sales techniques
- Table bussing
- Accurate money handling
- Basic math
- Guest relations management
- Quality control
- Food station setup
- Salesmanship
- Food inspection
- Team collaboration
- Food handling safety
- Positive and professional
- Table setting arrangements
- Safe alcohol service
- Dining customer service
- Buffet setup and takedown
Timeline
Assembler
Elwood Staffing
12.2024 - 09.2025
Picker Packer
Addeco
02.2024 - 12.2024
Head Baker
K&w Cafeterias
01.2018 - 02.2019
Bartender/Cashier
Bassett Moose Lodge
02.2010 - 05.2013
Restaurant Waiter
Joe&Marys Cafe
03.2008 - 01.2010
Cashier
Speedway Gas Station
06.2005 - 02.2006
Restaurant Waiter
Quincys Steak House
High School Diploma - Culinary Arts
Bassett High School