Angela Xiong

Robert Half Agency Contract

• Demonstrate a commitment to timely and effective communication by promptly responding to emails and phone calls in a professional and courteous manner
• Managed 15-20 incoming calls and emails.
• Thoroughly verified customer information before inputting into the system
• Conducting calls to customers, courteously seeking and gathering necessary information to ensure accurate and up-to-date records
• Complete and finalized applications for the customers seeking energy assistance, ensuring a thorough and efficient process to meet their needs
• Utilized Microsoft Word and Excel proficiently for document creation, editing, and data management tasks
• Reviewed and analyzed various documents, including pay stubs and taxes, for comprehensive assessment and documentation purposes
• Followed detailed directions from management to complete daily paperwork and computer data entry.

Robert Half Agency Contract

• Ensure organization and maintenance of student records and files to establish protocols and standards
• Demonstrate commitment to timely and effective communication by promptly responding to emails and phone calls in professional and courteous manner
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Input data into Campus system with precision and attention to detail
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Engage in professional and welcoming manner when meeting and greeting students and parents
• Systematically record and manage attendance following procedures and ensuring accuracy in attendance
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.

• Efficiently pack and organize hats with meticulous attention to detail
• Carefully fold and inspect hats to guarantee were in optimal condition
• Utilize steaming techniques to refine the appearance of hats and affix labels onto them
• Fulfill large orders with precision
• Organized workstations to maximize productivity, reduce distractions and meet deadlines.
• Increased production efficiency by assembling components quickly and accurately.
• Managed to box at least 100 products

Contract with Randstad Agency

• Thoroughly review agreements with attention to detail
• Systematically utilized guidelines to categorize and organize paperwork, ensuring methodical and efficient sorting process
• Accurately input paperwork into system
• Followed detailed directions from management to complete daily paperwork and computer data entry.

Contract with Randstad Agency

• Carefully examine the purchase agreement to gather essential information required for a thorough and comprehensive review process
• Verify information by referencing the validation review sheet and subsequently update the CORE system
• Engaged with team members, leads, and managers to collaboratively determine the most efficient methods for completing loans, fostering open communication, and seeking opportunities to expand knowledge in the process
• Transfer data from CORE and purchase agreement into Excel worksheets
• Demonstrated unwavering determination to complete all assigned loans within designated time frame
• Worked remotely after training

Contract with Randstad Agency

• Addressed customer questions and concerns promptly and appropriately, demonstrating effective communication and problem-solving skills to ensure customer satisfaction
• Organize and file loan documentation into the appropriate folder systematically, ensuring a structured and accessible filing system
• Thoroughly verify customer data with attention to detail, accuracy, and integrity

Contract with Randstad Agency

• Direct phone calls to the appropriate advisor in a timely manner
• Demonstrated self-determined in completing flow chart and binder for the advisor
• Enhanced customer service by graciously addressing customers and offering snacks and drinks, creating a welcoming and hospitable environment
• Ensuring to distribute mail to the designated recipients in a timely and organized manner
• Maintaining a systematic and organized system by arranging customers paperwork in a numerical and alphabetical order by last name

• Discern and analyze customer documents that require input into the system, ensuring a meticulous approach to the data processing and accuracy
• Managed substantial volumes of customer payments to ensure their satisfaction with the payment process, demonstrating a commitment to efficient and reliable financial transactions
• Executed receptionist duties with professionalism, managing inquiries, and ensuring a welcoming environment for visitors and callers
• Enhanced customer satisfaction by translating complex terms and simplifying vehicle-related paperwork, ensuring a clear understanding and facilitating a smooth process for customers