Lori Cook
Saint Paul,MN
Summary
Dedicated social services professional with a commitment to providing impactful support and services to diverse populations. Proven track record of effectively managing caseloads and achieving positive client outcomes. Recognized for collaborative teamwork and adaptability in dynamic environments. Key skills include benefit determination, client advocacy, and resource coordination.
Overview
19
19
years of professional experience
Work History
Energy Program Associate
Community Action Partnership of Ramsey and Washington Counties
01.2007 - Current
- Provide application intake services.
- Screen for eligibility and provide home visits when necessary.
- Assist the participant by communicating the application process, processing timelines, application status, available benefits and other necessary steps.
- Provide quality and professional customer service; educate participants on payment plans, and provide additional referrals and resources based on clients individual needs.
- Provide outreach during local events to help inform and recruit new participants about energy assistance and other Community action programs.
- Accurate data entry, including inputting household and application data in an accurate and timely manner.
- Review applications for deficiencies and errors while working with the household to obtain missing information and correct information whenever necessary.
- Assisting clients to establish an income based payment plan with energy service providers.
- Developed and maintained partnerships with local organizations to expand service offerings.
Education
Bachelor of Arts - Psychology
Metropolitan State University
Saint Paul, MN05-2023
Skills
- Skilled in Microsoft Office applications
- Strong attention to detail
- Proficient time management
- Empathetic communication
- Effective conflict resolution
- Case evaluation
- Data-driven problem solving
- Administrative tasks
- Motivational interviewing
- Multitasking Abilities
- Multicultural sensitivity
- Client advocacy
Languages
English
Native or Bilingual
Awards
Metropolitan State University - Cum Laude, Psi Chi - International psychology honor society member.
Timeline
Energy Program Associate
Community Action Partnership of Ramsey and Washington Counties
01.2007 - Current
Bachelor of Arts - Psychology
Metropolitan State University
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