Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Madelyn Jacobson

Las Vegas,NV

Summary

Passionate relationship builder who is drawn to the personable nature of providing exceptional guest service in the energetic environment that defines the hospitality sector. Seeking to launch a dynamic career in the hospitality industry with the ultimate goal of transitioning into a corporate leadership role.

Overview

2
2
years of professional experience

Work History

Management Associate Program

MGM Resorts International
Las Vegas , NV
07.2023 - Current
  • Contributed to management oversight of EVS, Housekeeping, Spa and Salon, Front Desk, Concierge, Front Services, and Retail operations across six MGM Resorts properties
  • Developed and sustained effective relationships with employees and management across various hotel divisions
  • Demonstrated a progressive increase in responsibilities during each rotation, showcasing adaptability and continuous professional development
  • Executed VIP guest services for exclusive events including Formula 1, Leadership Auction, and Holiday Gift Shop

Rebel Science Camp Student Leader

UNLV
Las Vegas, NV
01.2023 - 05.2023
  • Facilitated wide-range of science-based activities to over 91 students within an 8-week period.
  • Developed proficiency in teaching complex topics in a clear and effective manner in a large-group setting
  • Fostered a safe and engaging learning environment that resulted in the students mastery of newly acquired knowledge and skills

Hospitality Internship Program

MGM Resorts International
Las Vegas, NV
05.2022 - 08.2022
  • Collaborated within a four-member team to spearhead strategic initiatives aimed at enhancing MGM's loyalty rewards benefit program
  • Conducted comprehensive research across various hotel companies' rewards programs, synthesizing data to create a consolidated master list highlighting both commonalities and distinctions with MGM's proprietary program
  • Analyzed data and delivered insightful presentation to department executives utilizing PowerPoint
  • Engaged with the sustainability department, actively contributing to and collaborating on various sustainability initiative projects
  • Assisted the sustainability team on the development of an updated carbon accounting and sustainability initiatives catalog, and presented the results at department meetings

Education

Bachelor of Science - Earth And Environmental Science

University of Nevada, Las Vegas
Las Vegas, NV
05.2023

Skills

  • Deliver customer service through effective communication, problem-solving, and a customer-centric approach
  • Proficient in Hotel System Programs: LMS, OPERA, HOTSOS, Citrix
  • Skilled in Microsoft Office applications
  • Execute tasks with a keen eye for detail
  • Convey ideas with precision and professionalism, both in written and oral formats
  • Versatile in dynamic settings and able to swiftly embrace new challenges
  • Dependable contributer with a strong work ethic

Accomplishments

  • Graduated Cum Laude
  • Achieved Dean's List all semesters
  • Earned MGM Resorts Children of Employees Scholarship

Affiliations

  • Background in Musical Theatre and Vocal Performance
  • Experience in Television Broadcast and Reporting

Timeline

Management Associate Program

MGM Resorts International
07.2023 - Current

Rebel Science Camp Student Leader

UNLV
01.2023 - 05.2023

Hospitality Internship Program

MGM Resorts International
05.2022 - 08.2022

Bachelor of Science - Earth And Environmental Science

University of Nevada, Las Vegas

Similar Profiles

CREATE PROFILE
Madelyn Jacobson