ANGELA YARBOROUGH
Bloomington,IL
Summary
Resilient and reliable Team Member with 14 + years of experience in customer service and product quality inspection. Proficient in training demo presenting and employee performance auditing to implement quality standards and ensure quality compliance.
Overview
13
13
years of professional experience
Work History
TEAM MEMBER
RIVIAN
09.2021 - Current
- Perform quality checks on Battery Modules in areas 5-7 by testing cells in modules and performing height & potting checks
- Boosting battery quality by 100 percent.
- Place Damnwall on modules prior for application of potting.
- Contribute to team success by completing jobs quickly and accurately.
- Maintain productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Contribute to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Train new team members by relaying information on company procedures and safety requirements.
- Provide exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
SCHEDULING AGENT
CSI
04.2021 - 09.2021
- Provided excellent customer service through inbound answering and ride scheduling for elderly clients
- Boosting customer satisfaction rate by 95%
- Working with facilitators and dispatch to add rides to the grid to reduce client wait times.
- Contributed meaningfully to cross-functional teams tasked with optimizing overall company workflow through strategic time management initiatives.
- Streamlined communication between departments for improved appointment coordination and customer satisfaction.
- Provided excellent customer service, addressing questions or concerns regarding scheduling promptly and professionally.
- Assisted clients in finding suitable appointment times, balancing their preferences with available resources to achieve mutual satisfaction.
- Boosted team morale by creating a supportive work environment that fostered open communication about schedule preferences and availability.
- Managed last-minute changes effectively, minimizing disruptions to daily operations while accommodating client needs.
Training Ambassador
AMAZON
Monee, IL
02.2020 - 08.2021
- Trained new employees in stow department through demo and safety policy
- To ensure new employees were successful in their roles
- Perform assessments on new trainees to ensure they are ready to work in their roles
- Retrain struggling employees upon management referral to increase employee's accuracy and speed by 85%.
- Provided personalized coaching to trainees, resulting in improved performance and higher satisfaction levels.
- Served as an approachable point-of-contact for both management and trainees, bridging communication gaps effectively.
- Offered guidance on goal setting strategies to empower trainees towards achieving career milestones.
- Maintained accurate records of trainee progress, providing timely feedback and support for continued growth.
- Mentored new training ambassadors by sharing best practices and providing constructive feedback on their performance.
- Championed company values and policies, ensuring trainees developed a strong understanding of organizational expectations and culture.
LEAD TELLER OPERATIONS SPECIALIST
JP MORGAN CHASE
Hammond, IN
10.2011 - 02.2020
- Responsible for operations of the branch through providing superior customer service and running the transaction line
- Increasing customer satisfaction by 100%
- Supervising Associate Bankers to ensure all customers are greeted promptly and reduce wait times
- Train new Associate Bankers to be proficient at servicing customers
- On-the-spot coaching to correct negative behavior
- Monitored bank systems for signature card scan accuracy to ensure each new account had a sig card for comparison
- Responsible for record retention including preparing docs for shredding
- Creating and responding to emails promptly to ensure all urgent business matters are complete
- Monitored cash manager to make sure branch cash levels met with company standards
- Balancing vault and cashboxes for accuracy
- Sending and sorting inner office mail
- Responsible for ordering office supplies for the branch
- Responsible for branch controls to ensure all employee codes, combinations, and keys were on file
- Coordinate birthday recognition and lunches to acknowledge and celebrate employees.
- Reduced wait times for customers through streamlined transaction procedures and effective team coordination.
- Served as a key point of contact for customers, building trust through exceptional service and communication skills.
- Maintained compliance with all federal and state regulations, minimizing potential risks and penalties for the bank.
- Coordinated scheduling for the teller team to maintain adequate coverage during peak business hours without sacrificing quality service delivery.
- Managed high-volume cash transactions with precision, ensuring accurate daily account reconciliation.
- Provided ongoing coaching support for new hires, enabling them to quickly acclimate to the job requirements while delivering outstanding customer experiences.
- Participated in regular meetings with management, offering valuable input on ways to enhance the overall performance of the branch and address any areas of concern.
- Mentored junior tellers, fostering a supportive work environment that enhanced employee retention rates.
- Answered customer inquiries regarding account balances, transaction history, services charges,
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Monitored and reported suspicious activity in line with bank security policies.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
Education
B.A. LIBERAL AND SCIENCE -
ILLINOIS STATE UNIVERSITY
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Cash Handling
- Clear Communication
- Attention to Detail
Accomplishments
- Supervised a team of 15 staff members.
- Collaborated with a team of 6 in the development of cycle time efficiency.
Published Author
In 2012 I successfully wrote and published my first series of fiction books entitled The Power of Love. In 2014 I published my second book A Purpose in The Pain The Yvette Chronicles.
Timeline
TEAM MEMBER
RIVIAN
09.2021 - Current
SCHEDULING AGENT
CSI
04.2021 - 09.2021
Training Ambassador
AMAZON
02.2020 - 08.2021
LEAD TELLER OPERATIONS SPECIALIST
JP MORGAN CHASE
10.2011 - 02.2020
B.A. LIBERAL AND SCIENCE -
ILLINOIS STATE UNIVERSITY