ANGELA Y JERGENS
Gilmore City,Iowa
Summary
Compassionate Case Manager with substantial background in social work and providing support to at-risk populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised and quickly mastering new skills.
Hardworking employee with great people skills, multitasking, and time management abilities. Eager to contribute to a great team and support organizational goals.
Overview
18
18
years of professional experience
Work History
Case Manager
Youth Shelter Care of North Central Iowa
Fort Dodge, Iowa
03.2018 - Current
- Coordinate Service Plan Meetings, develop Service Plans
- Meetings as needed, work directly with the clients on the floor.
- Coordinate phone calls and visits with families
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Attended court hearings as a representative of the organization when needed.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Other positions and duties include Food Director, Education Specialist, On-Call, Crisis Specialist
Social Worker
Rabiner Treatment Center
Fort Dodge, Iowa
02.2016 - 03.2018
- Worked on CARF and Minnesota Certification, attended monthly manager meetings, and any trainings needed.
- Maintained accurate records of client progress and interactions according to agency standards.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Participated in professional development activities such as seminars, workshops, trainings.
Advanced Clinician
Quakerdale
Marshalltown, Iowa
01.2014 - 09.2016
- Worked with dysfunctional at-risk youth age 11-18 and their families in their homes, including youth with problems such as conduct disorder, violent acting out, and substance abuse
- Educated community members about mental health issues through outreach programs at schools and local organizations.
- Monitored client progress through regular follow-up meetings or phone calls.
FSRP Worker
Lutheran Services in Iowa
Fort Dodge, Iowa
06.2013 - 12.2014
- Work with DHS to supervise family visits, transport clients to these visits, court, etc, develop skills needed to have their children and keep them safe
- Set up families with community resources for substance abuse, domestic violence, sexual, physical and/or emotional abuse
Admissions/Transportation Supervisor
Rabiner Treatment Center
Fort Dodge, Iowa
08.2008 - 08.2012
- Coordinate Admissions, supervise transportation department including scheduling 10 employees to transport clients to doctor appointments, court, home visits, etc
- Read all referrals from JCS and DHS to determine if a client is appropriate for our facility and which program they should be placed in depending on age, diagnosis, and history
Youth Care Worker/Lead Teachers Associate
Rabiner Treatment Center
Fort Dodge, Iowa
04.2007 - 08.2008
- Worked directly with clients on their treatment plans, teaching them life skills, train all new staff in the school on what is needed to work with the teachers in the classroom
Education
Associate of Arts - Human Services
Iowa Central Community College
Fort Dodge, IA05-2016
Master of Criminal Justice -
Kaplan University
12.2010
Bachelor of Criminal Justice -
Buena Vista University
06.2008
Associate of Arts and Science -
Iowa Central Community College
06.2006
Skills
- Time Management Skills
- Positive Attitude
- Problem-Solving
- Conflict Resolution
- Stakeholder Collaboration
- Multi-Task Management
- File/Records Maintenance
- Care Coordination
- Email/Computer and Telephone Literate
- Community Outreach
Affiliations
- Archery
Timeline
Case Manager
Youth Shelter Care of North Central Iowa
03.2018 - Current
Social Worker
Rabiner Treatment Center
02.2016 - 03.2018
Advanced Clinician
Quakerdale
01.2014 - 09.2016
FSRP Worker
Lutheran Services in Iowa
06.2013 - 12.2014
Admissions/Transportation Supervisor
Rabiner Treatment Center
08.2008 - 08.2012
Youth Care Worker/Lead Teachers Associate
Rabiner Treatment Center
04.2007 - 08.2008
Associate of Arts - Human Services
Iowa Central Community College
Master of Criminal Justice -
Kaplan University
Bachelor of Criminal Justice -
Buena Vista University
Associate of Arts and Science -
Iowa Central Community College
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