Angela Yorke
Salisbury Mills,NY
Summary
Detail-oriented professional with strong organizational skills and problem-solving abilities. Experienced in retail operations and team leadership, ready to leverage expertise to enhance customer experiences and drive store performance.
Overview
9
9
years of professional experience
Work History
Boutique Sales Associate
Aritzia
Central Valley, NY
05.2026 - Current
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Maintained visual merchandising standards to reflect brand aesthetics.
- Collaborated with team of 60+ members to achieve daily sales goals.
- Increased boutique sales by providing excellent customer service and product knowledge.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Greeted customers entering store and offered assistance with requirements.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Completed daily tasks accurately and on-time to support shop needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Store Supervisor
SKIMS
Central Valley, NY
06.2025 - 04.2026
- Was top of leadership performance with a 82% success rate in sales goal segments and had the highest conversion rate at 26%.
- Supervised a team of 20+ employees on daily store operations to ensure efficient customer service and product availability.
- Trained new team members on store policies, procedures, and customer engagement techniques.
- Implemented visual merchandising standards to enhance product presentation and increase sales appeal.
- Monitored cash handling processes to ensure accuracy and compliance with company policies.
- Collaborated with management to identify areas for operational improvements and enhance workflow efficiency.
- Addressed customer inquiries and resolved issues promptly to maintain high satisfaction levels.
- Conducted regular team meetings to communicate updates on promotions, sales goals, and performance expectations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Store Supervisor
Forever 21
Central Valley, NY/ Middletown, NY
11.2021 - 04.2025
- Sales volume of $3 million yearly
- Assisted in managing inventory levels, conducting stock assessments, and placing reorder requests.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised a team of 20+ associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with the visual merchandising team to create appealing store layouts that facilitated ease of navigation for customers and maximized product exposure.
- Fostered culture of continuous improvement, encouraging staff to suggest operational enhancements.
- Trained new employees on customer service excellence, resulting in more efficient and effective team.
- Improved store layout for better customer flow and accessibility, leading to more positive shopping experiences.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
Assistant Tax Collector
Minisink Valley Central School District
Slate Hill, NY
08.2021 - 11.2022
- Processed tax payments efficiently and accurately to ensure timely collections for 6 towns across Orange and Sullivan County.
- Managed accounts receivable records, maintaining data integrity and compliance with district policies.
- Implemented best practices for record-keeping, improving overall operational efficiency within the department.
- Supported the efficient collection of taxes by maintaining accurate records and documentation.
- Maintained a high level of accuracy in processing tax payments, reducing the need for time-consuming reconciliations and adjustments.
- Gained knowledge on mailing machinery
Sales Associate
Max Studio
Central Valley, NY
04.2019 - 09.2020
- Sales volume of $1.5 million yearly
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed strong customer relationships, leading to repeat business.
Sales Associate
DKNY
Central Valley, NY
08.2017 - 07.2018
- Developed strong customer relationships, leading to repeat business and referrals.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Science - Visual Arts
SUNY College At New Paltz
New Paltz, NY05.2021
Associate of Arts - Liberal Arts
Orange County Community College
Middletown, NY05.2019
Skills
- Effective selling techniques
- Goal-oriented mindset
- Cash handling proficiency
- Product knowledge expertise
- Inventory and stocking
- Store operations
- Detail-oriented
- Organizational skills
- Team leadership
- Adaptable and flexible
- Multitasking
- Reliable and responsible
- Time management
- Problem-solving abilities
Timeline
Boutique Sales Associate
Aritzia
05.2026 - Current
Store Supervisor
SKIMS
06.2025 - 04.2026
Store Supervisor
Forever 21
11.2021 - 04.2025
Assistant Tax Collector
Minisink Valley Central School District
08.2021 - 11.2022
Sales Associate
Max Studio
04.2019 - 09.2020
Sales Associate
DKNY
08.2017 - 07.2018
Bachelor of Science - Visual Arts
SUNY College At New Paltz
Associate of Arts - Liberal Arts
Orange County Community College