Angela Zhou
Rochester,New York
Summary
Reliable team member with a background in fast-paced retail and hospitality. Strong communication skills and ability to work collaboratively with diverse teams. Consistently improved customer satisfaction and business operations efficiency. Known for problem-solving capabilities and adaptability.
Overview
3
3
years of professional experience
Work History
7-11 Team Member
7-11 Convenience Store
Rochester, New York
12.2023 - Current
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
Wegmans Cashier
Wegmans
Rochester, New York
03.2022 - 04.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
- Stocked shelves with merchandise when needed.
- Worked closely with front-end staff to assist customers.
- Helped with purchases and signed customers up for rewards program.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
Education
Associate of Science - Liberal Arts And Sciences
Monroe Community College
Rochester, NY01-2027
High School Diploma -
Benjamin Franklin Highschool
Rochester, NY 06.2011 - 06.2023
Skills
- Cleaning
- Complaint resolution
- Equipment Operation
- Cash Handling
- Customer Service
- Workplace Safety
- Money Handling
- Problem-Solving
- Teamwork and Collaboration
- Positive Attitude
- Following Instructions
Languages
Vietnamese
Limited
Affiliations
- I enjoy spending time reading, diving into different books and stories that capture my interest.
- Writing stories is my creative outlet, allowing my imagination to flow onto the page.
- I love drawing and expressing myself visually through my art.
- Taking care of my cat and dog is an important part of my daily routine; I always make sure they’re happy and healthy.
- I enjoy meeting new people and find it exciting to learn about different personalities and experiences.
Timeline
7-11 Team Member
7-11 Convenience Store
12.2023 - Current
Wegmans Cashier
Wegmans
03.2022 - 04.2023
High School Diploma -
Benjamin Franklin Highschool
06.2011 - 06.2023
Associate of Science - Liberal Arts And Sciences
Monroe Community College