Angela Morris
Summary
Recent graduate with foundational knowledge in Cybersecurity, in the process of obtaining the following certificates: CISSP and CompTIA Security+. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
Cracker Barrel
07.2015 - Current
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Answered questions about store policies and addressed customer concerns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Science - Cybersecurity
Southern New Hampshire
Manchester, NH08.2024
Associate of Science - University Studies
Volunteer State Community College
Gallatin, TN06.2017
High School Diploma -
White House Heritage High School
White House, TN12.2016
Skills
- Cybersecurity Practices
- Phishing Awareness
- Incident Response
- Network Security
- Two-Factor Authentication
- Problem-Solving
- Scripting Languages
- Teamwork and Collaboration
- Incident Response Management
- Time Management
- Attention to Detail
- Multitasking
- Problem-solving abilities
Timeline
Retail Sales Associate
Cracker Barrel
07.2015 - Current
Bachelor of Science - Cybersecurity
Southern New Hampshire
Associate of Science - University Studies
Volunteer State Community College
High School Diploma -
White House Heritage High School